Senior Coordinator Sales Execution

Reports to: Senior Manager Sales Execution

Main Objective:

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

• Apprenticeship in Shipping or bachelor’s degree

• 5 years of experience in the maritime industry or equivalent combination of education and experience

• Experience in Sales and/or Customer Service functions

• Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others

• Demonstrated strong listening, verbal and written communication skills

• Self-starter, self-motivated, resourceful and responsive

• Demonstrated ability to be multi-task, set priorities, organize work and implement action items

• Analytical skills

• Ability to work effectively in a team environment and good interpersonal skills

• Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)

• Fluent in English

Function and Duties:

• Evaluate customer potential and conduct MR Sales Planning
• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
• Ensure regular updates of all activities in Salesforce
• Review customer performance with Sales Manager and define appropriate actions
• Where appropriate for their market serve as specialists for a segmented vertical
• Prepare and conduct visits, report and follow-up on visits
• Conclude contracts for MR customers (proposal, negotiation, closing)
• Record commitments (tender tracking/commercial)
• Drive CU business for foreign MRs and adhere to Push-Pull process
• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
• Provide feedback on the market including rates, competition activities, market conditions etc. to all relevant stakeholders
• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
• Provide clear info to Sales Coordination regarding handover to Customer Service