Senior Customer Relationship Executive

We are looking for a Sr. Customer Relationship Executive to manage customer interactions and post-sales coordination.

Key Responsibilities:

• Act as the primary point of contact for all client communications and queries.
• Handle pre-sales and post-sales customer interactions with professionalism and empathy.
• Maintain strong relationships with clients to ensure high satisfaction and retention rates.
• Coordinate with sales, finance, and project teams to ensure timely updates and smooth customer experience.
• Manage client documentation, agreements, payment follow-ups, and handover processes.
• Address customer complaints or concerns effectively and ensure quick resolution.

Requirements:

• 4–6 years of experience in customer-facing roles, real estate preferred.
• Strong communication and relationship-building skills.
• Own vehicle for site visits
• Must have good knowledge of MS office or google sheets and similar tools.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person