Customer Service Executive

Job OverviewQualifications & Skills

• Education: Bachelor’s degree in Business, Commerce, or a related field.
• Experience: 3+ years in customer service or client servicing, preferably for FMCG clients in plastic manufacturing or packaging.
• Industry Knowledge: Strong understanding of FMCG supply chain dynamics and service expectations.
• Skills:
• Excellent communication and coordination skills.
• Strong problem-solving abilities.
• Proficiency in ERP systems, CRM tools, and MS Office.
• Compensation: Budget for this position is 8 to 10 Lacs all-inclusive.

Key ResponsibilitiesClient Relationship Management

• Serve as the primary point of contact for FMCG clients, ensuring timely communication and issue resolution.
• Build and maintain strong relationships with procurement, supply chain, and packaging teams at client organizations.

Order Management & Fulfillment

• Coordinate end-to-end order processing from receipt to dispatch, ensuring accuracy and timeliness.
• Monitor production schedules and logistics to meet client delivery expectations.

Complaint Handling & Resolution

• Address customer complaints related to product quality, delivery delays, or service issues.
• Liaise with internal teams (QA, production, logistics) to resolve issues and implement corrective actions.

Documentation & Compliance

• Ensure all client documentation (POs, invoices, delivery notes) is accurate and complete.
• Support compliance with industry standards and client-specific requirements.

Forecasting & Planning

• Work with clients to understand demand forecasts and align internal planning accordingly.
• Track consumption patterns and suggest inventory strategies to avoid stockouts or overproduction.

Job Type: Permanent

Pay: ₹75,000.00 per month

Work Location: In person

Speak with the employer
+91 9406524839