Senior Customer Service – Account Management

Position: Senior Customer Service – Account Management

Location: Riyadh, Saudi Arabia

Duration: Yearly Renewable Contract

Job Description:

Description:

The Senior Customer Service – Account Management role at Sundus Global in Riyadh is responsible for managing key client accounts, ensuring high levels of customer satisfaction, and maintaining strong client relationships. The position requires a proactive approach to client needs, expert problem-solving, and the ability to analyze and report on account activities using advanced Excel skills.

Roles and Responsibilities:

• Serve as the main point of contact for assigned client accounts, handling all inquiries and service requests.
• Build and maintain strong, long-term client relationships to ensure customer retention and satisfaction.
• Proactively identify client needs and provide tailored solutions to enhance the customer experience.
• Monitor account performance, prepare regular reports, and analyze data using Excel to identify trends and opportunities for improvement.
• Coordinate with internal teams to resolve client issues promptly and efficiently.
• Ensure all client communications are handled professionally and in alignment with company standards.
• Support the onboarding of new clients and the implementation of service agreements.
• Gather client feedback and collaborate with management to enhance service offerings.

Qualifications

Required:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in customer service or account management, preferably in a B2B environment.
• Proven ability to manage multiple client accounts and deliver exceptional customer service.
• Excellent relationship-building and communication skills.
• Advanced proficiency in Microsoft Excel, including data analysis and reporting.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Fluency in English; Arabic language skills are an advantage.