Senior Customer Success Manager - UAE

About Us

At Sully.ai, we're building the most impactful healthcare company on Earth.

We believe that access to a great doctor is a basic human right. Today, that's not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission

One Human, One Doctor. We build AI teammates that augment clinicians - scribes, nurses, receptionists, translators - all powered by our own world class models and deployed in real world care.

Our Traction

• 450+ organizations signed 16 months
• AI agents cut admin by 2.8 hours daily and reduce onboarding 85%
• 5M+ Clinical Tasks completed to date, serving 36+ specialties
• Raised $25M from YC, Eric Yuan, Amity, Semper Virens
• Patented AI architecture (MedCon-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks

Sully requires A-players capable of 4 months = 1 year output. This is not a 9-5. We move with urgency, and the bar for output is high. The Role

You will own Sully's most strategic clients and be responsible for:

• Building executive trust and strong client relationships
• Ensuring clients realize value with demonstrable ROI
• Owning expansion opportunities

You'll operate like a GM for your book of business: high judgment, high autonomy, high expectations.

What You'll Do

• Own the client relationship: build deep partnerships with C suite, VPs, directors, and clinical leaders; run all client meetings, check ins and QBRs.
• Lead outcomes: define success metrics, build adoption plans, and ensure our clients win.
• Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
• Playbook building: Build the playbook for how we consult and support our highest value accounts.
• Be the voice of the client internally: translate real world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients.

What You Must Bring

• 6+ years in client facing roles serving C suite / VPs / Directors, running high stakes meetings and influencing outcomes.
• Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
• Preferred backgrounds: high growth B2B startup experience, ex founders, management consultants, and client facing finance roles.
• You operate like an owner and take extreme accountability.
• You're metrics driven, prioritize relentlessly, and own results end to end.
• Willingness to travel up to 20% for in person client meetings and industry conferences.

First Month Focus

• Master Sully's product, understand our client's clinical workflows, and build a point of view on what winning looks like for each strategic account.
• Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts.
• Deliver at least one visible client win (adoption lift, workflow unlock, expansion path).

Who Thrives Here

• Entrepreneurial to your core: You think in outcomes, thrive in chaos, and take ownership without limits.
• Mission obsessed: You're here to save lives, not just ship features - patients and doctors are your why.
• Impact driven & fast moving: You sprint toward hard problems and ship with sharp judgment.
• Elite teammate: You raise the bar through high standards, direct feedback, and craft excellence.

Why Join Sully.ai

• Revolutionizing the antiquated $800B+ Healthcare market.
• 50%+ of us are ex founders. We hire A players, not passengers.
• Speed matters - we operate with urgency, autonomy, and ownership.
• You'll work on real, first of their kind problems at the edge of AI and medicine.
• Your work helps doctors reclaim their time - and patients get better, faster care.