Senior Director - Yas Mall - Aldar Retail Management

Join Aldar Retail Management - Where Talent Meets Opportunity!

At Aldar Retail Management, we're shaping the future of retail across the UAE. From managing vibrant F&B destinations to delivering world-class shopping experiences, we're redefining how communities connect, shop, and thrive.

Our people are at the heart of everything we do - driven by collaboration, excellence, and innovation. If you're ready to bring your expertise to a dynamic organization, a forward thinking team and make an impact in one of the region's leading retail environments, this is your opportunity to be part of something extraordinary.

Job Purpose

Lead and monitor the portfolio's Property and Mall Management functions, ensuring standardization of practices across assets while meeting the annual financial, customer/tenant satisfaction and operational targets. Additionally lead any Customer Journey project implementation jointly with the Marketing and Operations Team.

Roles and Responsibilities Property Management

• Lead & monitor the team managing the retail assets; ensure the asset is in a perfect state for opening and during the daily operation.
• Review the footfall performance of the portfolio searching for patterns.
• Constant review of assets improvement opportunities and recommend ways to improve to the Asset Manager.
• Ensure critical services, risk and safety facilities are working at all times.
• Ensure compliance with evacuation regulations.
• Ensure exclusion zones around the mall.

Guest Experience

• Collaborate with Customer experience team, making sure that the guests are receiving satisfactory experience throughout the journey.
• Supervise continuous site reviews on a weekly basis to make sure Guest Journey is being implemented adequately.

Budget Management of Common Zones

• Approve budget of common area of asset, forecast and closing.
• Approve PO and invoices.

Debt & Discount Management

• Implemented and standardize discount and debt management processes.
• Monitor the efficient running of the processes.

Tenant Relations

• Coordinate operational activity with a Retail Group to ensure the operations of the units are being implemented efficiently and with a customer orientation.
• Attend asset coordination meetings as required.
• Define standardization of communication with tenants and review related KPIs in a monthly basis.
• Define and monitor the tenant on boarding process.
• Oversee the fit out process to ensure tenant's contractual obligations before handover and formal handover of the unit are observed.
• Monitor compliance with asset regulations and fit outs guidelines / Shopfront monitoring / Opening to trade.

Qualifications

Bachelor's degree in engineering, Business or Economics, MBA preferred.

Experience

Min of 12+ years of experience in property management with large retail asset with annual revenue of at least AED 200 million.

Skills

• Must have P&L start up experience in retail mega malls.
• Strong knowledge and exposure to the GCC real estate market.
• Able to implement an overall strategic vision for the asset.
• Change responsive, clear and effective cross functional leadership.
• Mature abstract reasoning skills; incisive and creative within dynamic working environment.
• Ability to liaise, influence and interact effectively with diverse audiences spanning Commercial, Business Development/Strategic Planning functions.