About DHL Blue Dart Express India:
At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network.Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.
Acts as the key liaison between high-value clients and internal teams, ensuring service delivery meets SLA expectations and builds strategic partnerships.
To ensure dedicated service for key clients, managing expectations, performance, and escalations effectively.
Key Roles & Responsibilities:
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Build relationships with key clients and own SLAs.
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Monitor account-wise service trends and feedback.
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Lead monthly/quarterly reviews.
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Coordinate issue resolution across functions.
Qualifications & Experience:
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MBA or Graduate; 7+ years in B2B client service/account management
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Strong relationship and communication skills.
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Analytical and proactive issue resolution.
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Executive presence and negotiation.
Key Performance Indicators:
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
2.
SLA Compliance
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Delivery and resolution metrics
3.
Escalation Mgmt
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% resolved within agreed time
4.
Review Cadence
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Review meeting compliance
When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect:
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Competitive compensation and performance-linked incentives that reward your contribution.
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Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
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Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
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A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
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Access to cross-functional and global career paths within DHL Group’s diverse business portfolio.
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The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.
Join us and be part of a company that’s not only a leader in logistics—but also a trusted Employer of choice, committed to your growth, well-being, and long-term success.