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Senior Executive - Property Handover and DLP

JOB_REQUIREMENTS

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  • Prepare customer units as per prescribed standards before home orientation to ensure customer satisfaction.
  • Prepare accurate reports detailing the projected count of units ready for efficient decision making.
  • Ensure that each unit is meticulously prepared in accordance with the designated standards for the final key handover milestone.
  • Establish efficient communication channels with customer care teams, both digital and traditional, facilitating the exchange of handover-related documents and notifications such as O&M manuals, warranties, and as-built drawings.
  • Resolve customer snags within established timeframes and quality benchmarks.
  • Collaborate with contractors to monitor and coordinate snag correction activities, aligning them with action plans and ensuring the achievement of desired quality levels.
  • Coordinate and execute the handling of customer queries and complaints related to handover and defect liability periods, maintaining adherence to defined SLAs and KPIs.
  • Coordinate with all stakeholders to complete all properties registration on time and allow for smooth handover.
  • Adhere to quality procedures throughout the handover process, ensuring consistently high standards.
  • Compile comprehensive status reports through the gathering, analysis, and summarization of pertinent information; ensuring that reports are consolidated and proactively shared with Senior Management in accordance with specified requirements
  • Speed of snag correction/ rectification.
  • Compliance of handover processes in line with local laws and regulations.
  • Excellent customer experience, conflict resolution and problem solving

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