Senior Executive - Property Handover and DLP

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Prepare customer units as per prescribed standards before home orientation to ensure customer satisfaction.
Prepare accurate reports detailing the projected count of units ready for efficient decision making.
Ensure that each unit is meticulously prepared in accordance with the designated standards for the final key handover milestone.
Establish efficient communication channels with customer care teams, both digital and traditional, facilitating the exchange of handover-related documents and notifications such as O&M manuals, warranties, and as-built drawings.
Resolve customer snags within established timeframes and quality benchmarks.
Collaborate with contractors to monitor and coordinate snag correction activities, aligning them with action plans and ensuring the achievement of desired quality levels.
Coordinate and execute the handling of customer queries and complaints related to handover and defect liability periods, maintaining adherence to defined SLAs and KPIs.
Coordinate with all stakeholders to complete all properties registration on time and allow for smooth handover.
Adhere to quality procedures throughout the handover process, ensuring consistently high standards.
Compile comprehensive status reports through the gathering, analysis, and summarization of pertinent information; ensuring that reports are consolidated and proactively shared with Senior Management in accordance with specified requirements
Speed of snag correction/ rectification.
Compliance of handover processes in line with local laws and regulations.
Excellent customer experience, conflict resolution and problem solving

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