Senior Executive - Warehouse Operations - Contract Logistics

ROLES & RESPONSIBILITIES
Key responsibilities Operations Management 
Responsible for whole shift operation along with manpower planning. 
Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory. 
Need to unload all the vehicles on time and acknowledge on mail for vehicle reporting. 
Need to plan required manpower in line with volume fluctuations. 
150 plus staff needs to be handled independently with teamwork. 
Responsible for loss control of site. 
Need to analyze ops miss report and productivity. 
Need to ensure good hygiene of warehouse. 
Timely reply of customer queries. 
Not to compromise on safety of employees and premises. 
Timely escalations to Management on non-compliance. 
Timely acknowledge on mail for any short/ excess shipments received. 
Plan for Improve productivity of the site. 
Layout wise manpower planning.
o Regional P & L management 
Ensure zero debits from customer. 
Avoid productivity loss in Ops to sustain margins. 
Ensure P & L in line within budget
Customer relationship Management 
Support to customer based on timely. 
Resolving customer queries and sending reports timely. 
Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager