Senior Floor Supervisor - Crowne Plaza Madinah

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We’re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that’s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility – through hotel colleagues who Dare to Connect!
Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting differently. We’re connecting with guests – and each other – in a more personal way. We’re showing our personalities (and sharing a little of ourselves) and learning more about the other person… as a person, not as a room number or a co-worker. When we Dare to Connect, it means we:
Dare to Make the First Move… we are proactive and positive… we are the first to greet and say hello, and the first to take action and help our guests.
Adapt to the Moment… we might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.
Relate to Business Needs… we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important.
Enable Quality Downtime… we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.

Relationships

1. Reports directly to the Assistant Executive Housekeeper or delegate.

2. Provides supervision of assigned Housekeeping personnel.

3. Interacts with guests, Housekeeping subordinates, peers superiors as well as other departmental staff.

Duties and Responsibilities

• Trains Housekeeping staff according to set departmental standards and policies and procedures and informs superior on performance.

• Assigns staff to respective areas on daily basis.

• Supervises the activities of Floor Attendants to ensure clean, attractive and well maintained guest rooms, hallway and service areas according to set standards in order to achieve prompt courteous service.

• Monitors floor attendants to ensure that VIP guests receive special attention and amenities.

• Maintains appropriate standards of dress, hygiene, uniforms, appearance and conduct of Housekeeping employees.

• Attends daily Housekeeping operations meeting and acts on special instructions.

• Establishes effective employee relations.

• Provides input to Housekeeping Department meetings.

• Handles Floor Housekeeping reports as instructed.

• Controls and requisitions supplies necessary for the daily operation.

• Communicates room status between floors and Housekeeping Office.

• Participates in taking various Housekeeping inventories.

• Recommends possible improvement of operation.

• Ensures flow of communication between floor attendants and superiors.

• Reports damage and follow up on corrective actions to Engineering department.

• Advises subordinates on their work performance.

• Conducts job orientation of newly employed employees.

• Carries out training of Room Boys as required.

• Performs related duties and special projects as assigned.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG® brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5400 hotels in over 100 countries around the world. So, whoever you are, whatever you love doing, bring your passion to IHG® and at IHG we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

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