Job Description

The Senior HR Generalist provides strategic and operational HR leadership with direct responsibility for employee relations, benefits administration, compliance oversight, performance management, and HR program ownership. This role serves as the primary point of contact for employee benefits.

Role and Responsibilities

Benefits Administration & Coordination

• Serve as the primary administrator for all employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefits

• Coordinate new hire benefit enrollments, qualifying life event changes, and terminations

• Act as liaison between employees, benefit vendors, brokers, and carriers

• Ensure accurate benefits data in HRIS and payroll systems

• Manage open enrollment planning, communication, and execution

• Resolve benefits-related employee inquiries and issues

• Ensure benefits compliance with applicable laws and regulations (ACA, ERISA, COBRA, HIPAA)

• Maintain benefits documentation, notices, and audit readiness

Employee Relations & Performance

• Lead employee relations matters, including disciplinary meetings, grievances, commendations, and investigations

• Conduct and oversee performance review processes

• Manage exit interviews and analyze trends

• Oversee employee satisfaction surveys and follow-up actions

Compliance & Risk Oversight

• Oversee leaves of absence (FMLA/LOA) and benefits-related accommodations

• Lead EE investigations and ensure corrective actions

• Ensure benefits and credentialing compliance

• Monitor adherence to HR policies and procedures

Program Ownership & Strategy

• Update and maintain KPIs, competency and benefits metrics

• Update and maintain job descriptions

• Coordinate annual training strategy and benefits education

• Serve as escalation point for complex HR and benefits issues

Leadership & Collaboration

• Partner with Generalist, Recruiter, Trainer, and Compliance staff

• Provide guidance on HR best practices and benefits administration

• Act as HR implementation lead for new initiatives and system changes

Other duties as assigned

Qualifications & Education

Education

• Bachelor’s degree in Human Resources, Business Administration, Organizational Management, or a related field required

• Master’s degree in Human Resources, Business Administration (MBA), or related field preferred

Experience

• 5–8 years of progressive Human Resources experience

• 3+ years supporting or leading employee relations and compliance functions

• 3+ years administering or overseeing employee benefits programs

• Experience in a regulated environment (healthcare, social services, government, or similar) strongly preferred

**Equivalent combination of education and experience may be considered**

Required Knowledge & Skills

• Strong working knowledge of:

o Employment laws (FMLA, ADA, FLSA, EEOC, ACA, ERISA, COBRA, HIPAA)

o Benefits administration and open enrollment processes

• Proven ability to conduct investigations and manage sensitive employee relations issues

• Experience developing and maintaining HR policies and procedures

• Advanced proficiency with HRIS systems (e.g., UKG or similar platforms)

• Strong analytical, documentation, and reporting skills

• Excellent communication, judgment, and confidentiality handling

Preferred Certifications

• SHRM-CP or SHRM-SCP

• PHR or SPHR

Competencies

• Strategic thinking with hands-on execution capability

• High attention to detail and compliance orientation

• Strong problem-solving and conflict resolution skills

• Ability to influence and advise leadership

• Ability to manage multiple priorities in a fast-paced environment