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Senior - Investigations

India

JOB DESCRIPTION

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

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KPMG Global Services

KPMG Global Services (KGS) was set up in India in 2008. It is a strategic global delivery organization, which works with more than 50 KPMG member firms to provide a progressive, scalable, and customized approach to business requirements

The KGS journey has been one of consistent growth, with a current employee count of nearly 10,000+ operating from four locations in India — Bengaluru, Gurugram, Kochi and Pune, providing a range of Advisory and Tax-related services to member firms within the KPMG network.

As part of KPMG in India, we were ranked among the top companies to work for in the country for four years in a row by LinkedIn, and recognized as one of the top three employers in the region for women, as well as for policies on Inclusion & Diversity by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

Furthermore, as KPMG in India, we were recognized as one of the ‘Best Companies for Millennials’ at The Millennial Max Conference 2019 presented by The LNOD Roundtable as well as ‘the Great Indian Workplace’ at the Culture Summit and Great Indian Workplace Awards 2019.

Team Overview

Managed Services provides an innovative and cost-effective solution to the delivery of large-scale review and/or processing activity across multiple industries, geographies, and processes. Managed Services operation is experienced in but not limited to remediation, complaint handling, claims processing and conduct risk reviews.

The position in discussion is with the Managed Services team at KPMG Global Services (KGS), which is KPMG’s global delivery centre and is an integral part of the firm’s strategy to enhance innovation, build scalability, and improve profitability, globally.

Roles and Responsibilities

Designation

Team Lead – Transaction Monitoring (TM)

Reporting to

Manager

Role type

Supervisory

Employment type

Full-time

A team lead will be responsible to deliver operational engagements by leading a team of Analysts and Sr. Analysts providing exceptional client/customer experience in an efficient and effective manner, getting it right first time. The ability to engage and communicate with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led a small team in an operational environment.

The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain internal networks will be key to the success of the role.

The job responsibilities include:



Conduct customer risk assessment in full compliance with the firm policies as well as external regulatory requirements



Understanding about suspicious activity report (SAR) and unusual activity report (UAR)



Investigate on alerting parties and counterparties along with screening



Act as the primary point for TM queries and escalate any suspicious activity to financial crime compliance (FCC)



Ensure completeness and reporting of STR and CTR is maintained up to date.

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Drive process enhancement, identify and implement strategic improvements and enhancements to existing systems, policies, and guidelines to reduce risk and improve efficiency



Produce regular TM reports to various stakeholders and update them on the evolving changes and call out if there are any grey areas identified.

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Maintenance of Service Levels in the team within the purview of overall engagement management goals encompassing productivity, quality-based outcomes by leading the team of c12 direct reports.



Actively protecting the client’s interest in every aspect of client delivery including complying with statutory regulations & legislation, maintaining highest standards of quality of the engagement and ensuring that the potential risk to company arising out of operational lapses are minimized.



Reporting of issues of concern to Operations Support, Senior Leadership, and where appropriate, to the client on a timely basis and actively work on solving problems/issues, as applicable.

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Ensure the team consists of sufficiently well trained and well-motivated staff and potential resource challenges are flagged in a timely manner to Ops Management to facilitate recruitment backfills.

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Provide day-to-day guidance to the team, influence the teams to improve and collaborate, identify and implement required trainings and drive GPS (Global People Survey) action plans

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Effectively utilise MI reports to drive staff performance. Build/organize MI, as necessary.

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Maintain the policies, processes and procedures documentation.

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Initiate and support process improvements to achieve higher levels of efficiency and effectiveness and to maximise productivity gains including ensuring operational consistency across sites and sharing best practice.

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Provide support and cover for team lead levels within function and across functions as required (arranging cover and comprehensive handover for your own planned absences)

Job Requirements

Mandatory Skills



Min 6-8 years in an operational service delivery environment, with at least 1 year in a team lead role managing a small/mid-size team (>25)



Preferred background in Banking/Financial services industry, with proven track record in Service Delivery and Global Operations, and exposure to AML and KYC/CDD/TM/Correspondent Banking/ SAR operations and/or wider banking operations with intermediate to Expert level knowledge of quality control procedures and regulatory standards.



Understanding of Screening and be able to discount the hits.



Good communication skills (including fluency in English), inter-personal and relationship management skills.



Strong time management, organisational, planning and follow-up skills; ability to multi-task effectively. Ability to cope well under pressure and meet deadlines.



Problem solving skills and the ability to use information to generate creative solutions.



Competent at Microsoft Office tools i.e. excel, word, PowerPoint

Preferred Skills

CAMS, CFE, CFCS or other compliance professional qualification (optional, candidate with relevant additional qualification / certification will be given priority).

Planning, Organizing and problem-solving skills

Good communication & interpersonal skills

Ability to be customer focused and drive results

Ability to lead the team and developing others

Keeping abreast of the latest issues and requirements relating to AML - TM

Other Information

Number of interview rounds

2-3

Mode of interview

Telephonic/Face-to-Face/Virtual

Job location

Bangalore

Clean room policy

Yes

Culture

—

Corporate Social Responsibility programs

—

Maternity and paternity leave

—

Opportunities to network and connect

—

Discounts on products and services

Note: Benefits/Perks listed above may vary depending on the nature of your employment with KPMG and the country where you work.

KPMG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

© 2023 KPMG Global Services Private Limited, a company incorporated under the laws of India and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited (“KPMG International”), a private English company limited by guarantee. All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International.

The term “KGS” refers to the KGS Platform of Indian delivery entities, which consist of KPMG Global Services Private Limited (“KGSPL”), KPMG Global Services Management Private Limited (“KGSMPL”), KPMG Global Delivery Center Private Limited (“GDCPL”) and KPMG Resource Centre Private Limited (“KRCPL”), unless the specific private limited entity is specifically noted.

Use in these materials of the term “Our”, or “Us” means KGSPL, KGSMPL, GDCPL and/or KRCPL as the case may be and all four such legal entities are referred to collectively as “KGS”.

Note that Audit support services for the clients of the US and Canadian firms are delivered from KGDCPL and for the UK and other firms, except US and Canada, are delivered from KRCPL.

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

QUALIFICATIONS

Qualified CA with minimum exp of 1-2 year post qualification.

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