Senior IT Specialist

Job Title: IT Specialist.

Key Responsibilities:

• System Setup & Configuration
• Install and configure PCs, laptops, and software applications.
• Set up printers, scanners, and other office devices.
• Perform system updates, backups, and basic troubleshooting.
• Phone & Extension Management
• Configure phone extensions and VoIP systems.
• Maintain call logs and coordinate with service providers.
• Troubleshoot phone and communication issues.
• Email Management
• Create and manage staff email accounts.
• Handle password resets, access configurations, and storage management.
• Ensure email compliance and proper usage.
• Group Communication
• Manage internal communication platforms like WhatsApp and Teams.
• Update user access and ensure proper group usage.
• Support internal team coordination.
• Equipment & Asset Management
• Issue, track, and recover laptops, phones, and other IT equipment.
• Maintain inventory logs and repair records.
• CRM & System Support
• Provide access, training, and troubleshooting support for CRM systems.
• Ensure proper use and confidentiality of organizational data.
• Documentation & Inventory
• Maintain records of IT assets, software licenses, and logs.
• Support onboarding and offboarding processes for staff.
• Manage IT consumables.
• Security & Compliance
• Enforce password policies, firewall settings, and antivirus protection.
• Monitor system access and data security.
• Ensure compliance with company and regulatory standards.
• Network & Internet
• Maintain Wi-Fi and LAN connections.
• Monitor network performance and troubleshoot connectivity issues.
• Ensure secure and stable internet access across the organization.

Skills & Competencies:

• Strong technical knowledge of hardware, software, and networking.
• Problem-solving and troubleshooting skills.
• Ability to manage multiple tasks and prioritize effectively.
• Good communication skills for user support and coordination.
• Awareness of cybersecurity and data protection practices.

Experience & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• Previous experience in IT support or systems administration.
• Familiarity with CRM, VoIP systems, and office productivity tools.

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month