Senior IT & Technical Support Specialist

• Configure the policies in Bitdefender
• Manage the Splashtop account
• Handle complex server/cloud issues.
• Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA).
• Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups).
• Coordinate with vendors (ISPs, hardware suppliers, security tools).
• Support teams with hardware/software issues, license renewals, and basic integrations
• Assist with data privacy and security compliance

Requirements

• 5+ years in IT admin or helpdesk for startups/Software Companies
• Experience managing Bitdefender GravityZone (policy creation and deployment).
• Experience with Splashtop or similar remote access tools for troubleshooting.
• Ability to set up and troubleshoot office WiFi (Access Points, Firewalls) and VPNs.
• Hardware: Strong knowledge of both MacOS and Windows laptop setup

Benefits

• Competitive Salaries in USD
• Hybrid working environment
• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• A culture of learning and innovation