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Senior IT Telecom Analyst

Charlotte, United States

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

This position is responsible for the design, implementation, testing and documentation of complex data and carrier network solutions. This position requires a thorough understanding of ACI, TCP/IP, routing, switching, Subnetting, Routing Protocols, VPN, Wireless, firewall technologies a general understanding of VOIP. Network automation with programming and scripting are additional skills that are highly valued. The successful candidate will be a self-starter who exceeds with little supervision and works with small teams using Agile engineering principles. Specific knowledge around ACI (Application Centric Infrastructure) is a PLUS. We are seeking a candidate that has experience working with ACI and can bring that knowledge to our team.

Responsibilities

Creation of network infrastructure designs, configurations, standards and documentation to effectively deliver network solutions
Define and document technical requirements for new capabilities, work with key suppliers to solution, build and certify ensuring compliance with all functional, operational and business objectives. Develop proposals and communicate outcomes that address business value/risk and gain partner approval
Collaborate closely with peer IT organizations helping to influence, guide and direct technical outcomes; ensuring mutual strategy alignment
Maintain accurate diagrams and configurations for all network devices.
Prepare engineering job packages consisting of detailed parts / equipment lists, and appropriate documentation (drawings, network diagrams, configurations, etc.).
Ensure cost effective design of systems with the ultimate goal of meeting business needs and providing reliable and efficient service to the customer.
Prepare and submit cost estimates for planned installations where required.
Collaborate across the IT organization to provide end-to-end solutions.
Procure, turn-up, and troubleshoot both private and public WAN circuits
Troubleshoot complexing routing designs, LAN switching environments, and firewall policy.
Analysis of QoS policies for various applications and VOIP.
Work in an Agile engineering environment on team-based projects and assignments.

Basic/Required Qualifications

Associates degree
Minimum 5 years related work experience
In lieu of Associates degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 7 year(s) related work experience

Desired Qualifications

Experience with network capacity planning, network security principles and general network management best practices.
Understanding of communication technology and fundamentals.
Ability to work well within a team; good interpersonal relational skills
Effective verbal & written communication
Experience in coordination with multiple groups, companies, and people simultaneously
Demonstrated ability to work productively with little direct supervision.
Demonstrated organizational and time management skills
Ability to effectively prioritize multiple tasks
Willingness and ability to learn new skills
Adherence to Change Management practices
Strong interpersonal skills to support successful performance in a team environment
Superior working knowledge of the telecommunications systems, associated safety policies, practices, work procedures and regulatory requirements.
Superior inter-personal skills (listening, conflict management, approachability, negotiations) with ability and willingness to share information and transfer knowledge to others.
Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and senior management.
Cisco Certifications: CCNA, CCDA, CCNP, CCDP
Agile Certification: Kanban Management Professional, Scrum Master
Experience with the following network hardware/software solutions:
- Cisco routers, switches, wireless controllers, APs, phones, ASAs, ACS, ISE, DNA, ACI and OTV
- Palo Alto firewalls and Panorama
Advanced working experience with network technologies and protocols such as spanning tree, TCP/IP V4/V6, SIP, ARP, EIGRP, OSPF, BGP, DMVPN, Link Aggregation, 802.1Q trunking, HSRP/VRRP/GLBP, VSS/VSL, QoS, Multicast, 802.11a/b/g/n/ac, IPsec, RADIUS/TACACS+, Cisco ASRs/Cisco Nexus/Cisco IOS, HTTP/s, MPLS, IKEv2, IPv6, Route-maps, SNMP, ACL, Palo Alto Firewalls, Opengear Terminal Servers and Syslog
Datacenter experience with technologies like ACI and OTV around design, implementation, & support
Experience in leading key network projects, representing the organization and working closely with Product Owners, Operations, Business Units, Suppliers, and Peer Organizations
Experience with designing communications solutions for SCADA systems
Ability to design repeatable, reliable, and scalable solutions with fault tolerance, performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery
Experience with Python, shell scripts, RESTful APIs, EEM Scripting, JSON/XML, Ansible automation is a plus
Experience navigating process-oriented workflows, understanding many different internal business partner requirements and building good working relationships.

Working Conditions

Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
Location: Charlotte NC, Cincinnati Ohio, Raleigh NC, St. Petersburg Fl.
Up to 5% travel

#LI-ZM1

#LI-Hybrid

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

Thursday, October 2, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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