Senior Lead - Client Operations & Services

Senior Lead – Client Operations and Services
Creative Resource Project Manager

Overview
The creative resource project manager supports the internal creative studio production projects end to end and effectively allocates and manages creative resources across the digital, email, print, and retail workstreams. This person is process-driven and central to resource planning—keeping workloads balanced, teams informed, and projects completed on time.
Responsibilities:

• Help scope projects to ensure accurate workload forecasting and capacity planning.
• Understand team members’ day-to-day routines and needs. Monitor their utilization hours, anticipate bottlenecks, and recommend resource shifts to meet priorities.
• Foster communication and collaboration across teams to abate project issues, increase quality control, and amplify smooth workflows.
• Liaise between the creative director and creative team, ensuring stakeholder objectives and brand standards are met.
• Use advanced time management skills to monitor project schedules, progress, and

timely delivery.

• Prepare comprehensive status reports and post-project evaluations.
• Report to senior management project outcomes, successes, and lessons learned and provide strategic insights and clear action items.
• Optimize Workfront workflows with creative team perspective and input.
• Advocate the use of project management tools like Workfront, quickly learning new platforms as needed.

Basic Qualifications

• Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 7 years of experience related to the job description.

Preferred Qualifications

• Seven to ten years’ experience managing creative resources and projects in agency, digital marketing, or production environments.

• Deep understanding of creative processes, production workflows, and brand adherence.
• Expertise in workload balancing, capacity management, and multiproject coordination.
• Comfortable multitasking and reprioritizing in a fast-paced, dynamic environment.
• Able to lead cross-functional teams through idea generation and production.
• Team-player with advanced emotional intelligence and relationship-building skills.
• Successful motivator and champion of others.
• Innovative problem solver and strong decision-maker.
• Excellent written and verbal communication skills.
• Proficient in project management systems (Workfront preferred) and MS Office.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.