SENIOR MANAGER - CARGO SERVICES

SENIOR MANAGER - CARGO SERVICES

JOB PURPOSE & SPECIFIC RESPONSIBILITIES

• The Senior Cargo Manager reports to the Assistant Vice President – Cargo Operations.

• Provides good customer service to airlines and other clients by ensuring that their requirements, enquiries and complaints are attended to and resolved expeditiously.

• Provide prompt services to queries on export and import cargo irregularities from clients and their overseas stations.

• Conduct regular weekly/monthly meetings with airline clients to review and resolve operations issue.

• Plan and introduce work improvement methods by conducting work studies on work processes with emphasis on staff deployment.

• Analyze the data collected and propose ways to improve the work processes and improve staff and resource utilization.

• Expenditure and exercise tight controls to prevent excessive expenditure.

• Monitor the results of relevant projects and submit post implementation reports.

• Ensure that all performance data are properly maintained.

• Ensure that quality control checks/ measures are in place for all functions in cargo operations

• Responsible for quarterly review of quality control and self – assessment for cargo division.

• Ensure the compliance of assigned airlines Service Level Agreement (SLA) and achievement of a score of “good” in the monthly and bi-annual surveys.

• Liaise with relevant section or department involved whenever there are new procedure/handling/audit requirement introduced by the airline.

• Attends to the airline auditor who audits station’s operation in particular with regards to safety, procedures and dangerous goods handling.

• Explore, identify enhancements to IT systems to improve work methods and staff productivity to provide a high standard of service.

• Planning, implementation, evaluation and guidance of all cargo operational and administrative functions

• Ensure timely replacement of old equipment and plan for budgetary allocation for capitalization of assets used at the airport for operational functions

• To ensure strict compliance to their department/section operational safety and security functions, and also ensuring operations are provided with necessary resources.

• Evolve and monitor implementation of cargo handling procedures

• Attend customer complaints and resolve them in a timely manner

• Ensure rectification of discrepancies

• Ensure processing of cargo claims with shortest time possible

• Develop system for regular monitoring of field operation

• Coordinate with station/terminals for improvement of service facilities

• To prepare and update Cargo Handling Manual/circulars and other reference material

• Update station about IATA regulations & procedures of cargo handling

• Negotiate and update cargo handling agreements relating to cargo services

• Implementation of SMS in Cargo

• Effectively manage cargo handling facilities

• Make cargo handling procedures more efficient and conversant to industry requirements

• Management and optimum utilization of Cargo Terminal facilities

• Optimum utilization of available manpower and motivating manpower for training/rewards.

• Responsible and accountable for overall quality, safety and security of operations.

• You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.

EDUCATIONAL QUALIFICATIONS

• Bachelor’s Degree / diploma (or) equivalent from a reputed university

• Post Graduate degree preferred

RELEVANT EXPERIENCE

• Minimum of 5 years of relevant experience of airline experience

• Must have lead an area of operations successfully

• Good oral and written communication skills

• Must possess exceptional leadership and interpersonal skills

• Marketing experience will be considered an advantage

• Experience in risk analysis procedures, airline quality management systems and familiarity with ISO 9001/2000 procedures

• Eligible in Dangerous Goods Acceptance and Live Animals Regulations

• Effective people management and planning/organizing skills, customer focused and analytical with good judgment

• Must have lead an area of operations successfully

• Excellent knowledge of the layout of the Noida Air Freight Terminal

• Thorough Airline Industry knowledge

• Should be able to handle matter relating to compliance/discrepancies & claims related to cargo

• Should be computer literate

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Ability to work in a diverse, multicultural and fast paced operational environment

• Strong leadership skills and proven experience in staff development

• “Hands on” approach to all tasks

• Ability to take a proactive approach to overcome challenges and achieve results

• Developing sub-ordinates skills and competencies and defines development needs

• Must be a good decision maker to come out with practical solutions

• Must be ready to take initiative and lead in unforeseen circumstances

• Must have good interpersonal skills and maintain good relations with stakeholders involved

• Must be smart, confident, calm and level-headed

• Must possess good organizational skills

• Fluent in written and spoken English

• Advanced Knowledge of MS Office application

• Comprehend and translate complex data and its relationship to trends and observations

• Responsible for quarterly review of safety , quality control and self – assessment for cargo division.