Senior Manager - Community Management

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

Job Purpose :

The Senior Manager - Community Management is responsible for leading and overseeing the comprehensive management of assigned communities, with a specific focus on the strategic planning, operation, and maintenance of all infrastructure assets within these communities. This role ensures high levels of resident satisfaction, adherence to community standards, and the optimal functioning, safety, and longevity of critical infrastructure, contributing significantly to the overall value and liveability of DHCM's properties.

The main duties and responsibilities of this role:

Key Responsibilities:

1. Strategic Community & Infrastructure Management:

• Lead the development and implementation of integrated strategies for community management and infrastructure operations within assigned areas, aligning with DHCM's overarching goals.
• Ensure a harmonious living environment for residents by balancing community engagement with robust infrastructure support.

2. Infrastructure Operations & Maintenance Oversight:

• Oversee the end-to-end management of all community infrastructure assets, including roads, street lighting, storm water drainage, utility networks (water, sewerage, irrigation), district cooling interfaces, and other related systems.
• Develop, implement, and monitor comprehensive preventative and corrective maintenance programs to ensure high availability, optimal performance, and longevity of infrastructure.
• Manage and evaluate the performance of third-party service providers and contractors responsible for infrastructure maintenance and upgrades, ensuring adherence to SLAs and quality standards.

3. Community Operations & Resident Relations:

• Provide senior-level oversight for community operations, ensuring efficient service delivery, compliance with community rules and regulations, and proactive management of resident expectations.
• Handle escalated resident issues and complaints, particularly those related to infrastructure, ensuring timely and effective resolution and maintaining high satisfaction levels.
• Foster strong relationships with residents, community associations, and other stakeholders.

4. Budget & Financial Oversight:

• Develop, manage, and monitor operational and capital expenditure budgets specifically related to community infrastructure, ensuring fiscal responsibility and optimal resource allocation.
• Oversee financial reporting for infrastructure assets and community services, providing transparent insights to senior management.

5. Compliance, Quality & Risk Management:

• Ensure strict compliance with all relevant local and international regulations, codes, and standards pertaining to community infrastructure, health, safety, and environmental protection.
• Implement robust quality assurance measures and conduct regular audits of infrastructure systems and community services.
• Identify and mitigate potential risks related to infrastructure failures or community non-compliance.

6. Team Leadership & Development:

• Lead, mentor, and develop a high-performing team of professionals covering both community relations and infrastructure oversight functions.
• Foster a collaborative environment that encourages continuous learning, technical expertise, and customer-centricity.

7. Stakeholder Collaboration & Reporting:

• Collaborate effectively with internal departments (e.g., Technical Excellence, IT, Finance, Customer Experience) and external authorities (e.g., DEWA, RTA, Dubai Municipality) on integrated community and infrastructure matters.
• Prepare and present comprehensive reports on community health, infrastructure performance, project status, and key metrics to senior management and executive leadership.

8. Health, Safety, and Environmental (HSE) Responsibilities:

• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

Qualifications, Experience, & Skills :

• Bachelor’s degree in civil engineering, Mechanical Engineering, Electrical Engineering, or a related engineering discipline, combined with a strong background in property or community management. A master's degree in a related field is a plus.
• Minimum of 10-12 years of progressive experience in infrastructure management, facilities management, or large-scale community management, with at least 5 years in a senior managerial role overseeing critical infrastructure.
• Proven experience in leading diverse teams, managing complex projects, and overseeing large budgets.
• In-depth knowledge of engineering principles, asset lifecycle management, and relevant local/international codes and regulations for infrastructure.
• Strong understanding of community living dynamics, owner association management, and customer service principles.
• Exceptional leadership, strategic thinking, and team development capabilities.
• Superior analytical and problem-solving skills, with a proactive and methodical approach to infrastructure challenges.
• Excellent communication, negotiation, and interpersonal skills, capable of engaging effectively with residents, authorities, and senior executives.
• Strong project management and organizational abilities.
• Proficiency in relevant engineering software, asset management systems, and Microsoft Office Suite.
• Ability to interpret complex technical documentation, legal contracts, and financial reports.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.