Senior Manager - Facility Management (DEL 1)

The Senior Manager – Facility Management leads the strategic governance and operational performance of facilities management across Qiddiya Workers Villages. This includes hard FM and soft FM oversight, asset reliability, maintenance planning, compliance, and service provider management. The role ensures safe, resilient, and cost-effective facilities operations aligned with contractual requirements, regulatory standards, and Qiddiya governance expectations.

Key Purpose of the Role

To ensure reliable, compliant, and efficient facilities operations through strong governance, performance management, and continuous improvement across Workers Villages.

Key Responsibilities

• Lead FM governance across maintenance, utilities, assets, and service provider performance management.
• Establish and enforce FM SOPs, preventive maintenance standards, and compliance regimes.
• Oversee budget planning, cost control, and performance reporting for FM operations.
• Ensure statutory compliance, inspections, and certification readiness for facilities and equipment.
• Drive asset reliability and lifecycle planning in coordination with Asset Management.
• Coordinate emergency response readiness for facilities incidents with Security and HSE.
• Represent FM in senior leadership forums and stakeholder engagements.

Key Deliverables & Accountabilities

• Reliable facilities operations with minimized downtime and strong compliance performance.
• Implemented FM governance framework, SOPs, and maintenance standards.
• Preventive maintenance plans, schedules, and completion reporting.
• Audit-ready compliance records and statutory inspection documentation.
• Asset lifecycle planning and improvement initiatives delivered.

KPIs / Performance Metrics

• Asset uptime / availability and downtime reduction trend.
• Preventive maintenance completion rate.
• Facilities compliance audit score and statutory compliance rate.
• Work order response and closure time performance.
• Cost efficiency metrics and budget adherence.

Technical & Professional Competencies

• Facilities management governance, planning, and contractor oversight.
• Preventive maintenance and asset reliability management.
• Compliance management, audits, and documentation control.
• Budgeting, cost control, and performance reporting.
• Incident response coordination and business continuity planning.

Behavioral Competencies

• Leadership and accountability.
• Stakeholder engagement and collaboration.
• Decision-making under pressure.
• Integrity and professionalism.
• Continuous improvement mindset.

Requirements

Required Qualifications & Certifications

Bachelor’s degree in a relevant field (Facilities Management, Business Administration, Engineering, Supply Chain, or related).

Professional certifications relevant to the role are preferred (e.g., PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.).

Experience Requirements

Minimum 10 years of experience in facilities management in large-scale residential, hospitality, industrial, or mixed-use environments.

At least 5 years in a senior leadership role overseeing multi-site or large campus operations.

Experience managing FM contractors and compliance programs.