Senior Manager – Mainframe Services

The Senior Manager of Mainframe Services plays a critical leadership role in managing Mainframe infrastructure across on-premises data centers.
This role ensures the delivery of Mainframe Infrastructure Services and drive platform modernization & optimization initiatives as well as Innovation and Automation. The Senior Manager oversees both third-party and internally managed IT infrastructure to meet the enterprise’s operational and strategic needs.

Key Responsibilities:

Mainframe Engineering

• Lead the design, deployment, and lifecycle management of Mainframe Infrastructure installed in Colo datacenters.
• Ensure Mainframe infrastructure solutions are optimized, secure, and aligned with business and technology strategies.
• Champion innovation, automation & Ansible, AI enabled and DevOps practices to accelerate delivery and improve reliability.
• Oversee Mainframe services delivery and collaborate with Internal and External stakeholders to manage platform
• Manage initiatives to modernize legacy mainframe systems by working closely with application teams, improving operational efficiency, reducing costs, and enhancing business agility

Operational Governance and IT Service Management:

• Manage the performance of IT infrastructure services delivered by external vendors, ensuring service-level agreements (SLAs) are met and supporting business continuity.
• Act as the point of escalation for critical issues from business partners, driving prompt and effective resolution.
• Oversee governance of IT operations, ensuring that outsourced services are aligned with enterprise goals and maintaining compliance with regulatory and business standards.

Team Leadership and Cross-functional Collaboration:

• Lead a team of infrastructure engineers and professionals, fostering innovation, efficiency, and collaboration.
• Partner closely with application and product teams, ensuring infrastructure capabilities effectively support evolving business requirements.
• Guide the team in adopting best practices for infrastructure resilience and security while enabling digital transformation initiatives.
• Drive cross-functional programs that enable cloud adoption, infrastructure optimization, and digital transformation.

Required Qualifications:

• This role requires a deep understanding of Mainframe technologies z/OS, DB2/IMS, MQ Series, Broadcom Software, Mainframe Hardware – z16, DASD(DS8K) & Tape(TS7770) technologies.
• Strong leadership skills and experience with large-scale infrastructure projects are essential to successfully guide the organization and improve overall business agility.

Experience

• Bachelor’s degree in computer science, Engineering, MIS, or a related field, or equivalent work experience.
• 15+ years of Experience in managing Mainframe Infrastructure (z16, DS8000, TS7770 hardware, SAN Fabric and Software (z/OS, DFSMS, GDPS, CA1, ACF2, DB2/IMS, MQ Series and various other ISV Software’s from IBM, BMC, Broadcom etc.)
• Deep understanding of mainframe technologies with hands on experience – z/OS, Mainframe Storage Hardware & Software, Broadcom Products and IBM and other ISV Products
• 10+ years of leadership experience, with a proven track record in delivering business and technical roadmaps by leading technical teams and executing initiatives. Experience in driving cost optimization initiatives and rationalization.
• Manage software installations, upgrades, and patching – IBM and Broadcom and Other vendor software’s

Technical Expertise

• Demonstrated ability to design, deploy, and manage large-scale Infrastructure operations, focusing on reliability, performance, and scalability.
• Strong knowledge of Mainframe server architecture, storage solutions (DS8K, TS770 and SAN Fabric)
• Strong knowledge on Mainframe Modernization and Cloud technologies including AWS, Azure, and GCP is a plus.

Strategic Leadership

• Proven record of driving diverse initiatives and executing efficiently, balancing short-term goals with long-term strategy.

Operational Excellence

• Skilled in ITSM practices (e.g., incident, problem, and change management), especially within datacenter and Cloud
• Expertise in implementing automation and monitoring solutions to reduce manual intervention, optimize infrastructure, and improve system reliability.
• Demonstrated reasoning and troubleshooting skills to resolve complex technical issues.

Financial Acumen

• Ability to manage budgets, including capital and operational expenses, related to Mainframe server, storage & Backup, and datacenter initiatives.
• Skilled in cost optimization, vendor management, and strategic partnerships to maximize infrastructure investments.

Communication and Collaboration

• Strong customer service orientation, with experience in customer relationship management
• Proven success in influencing, leading, and coaching technical teams, including those outside of direct leadership.
• Excellent communication skills, with the ability to articulate complex technical concepts to executives and non-technical stakeholders.

Preferred Qualifications:

Technical and Strategic Vision

• Experience delivering Mainframe Solutions with a commercial mindset. Skills on Mainframe Modernization assessment and cloud migration is a plus
• Solid understanding of emerging I&O technologies and industry best practices, including knowledge of IT service management (ITIL) and agile methodologies.
• Success in blending traditional best practices with emerging methods, such as DevOps, to achieve agility.
• Familiarity with data center management and understanding of current infrastructure trends.

Communication and Influence

• Proven ability to articulate complex technical information effectively to both technical and non-technical audiences, across all organizational levels.
• Strong written and verbal communication skills, with a track record of building rapport, credibility, and trust with stakeholders at all levels.
• Demonstrated ability to influence and negotiate in complex scenarios, including experience leading change initiatives that drive organizational impact.

Financial Acumen

• Experience in financial planning and budget management at both the departmental and project level, with a strong business sense and ability to drive cost optimization.
• Expertise in budget planning, financial management, and cost-saving strategies, such as MIPS reductions and software rationalization.

Leadership in a Global Environment

• Experience working within a geographically dispersed team environment, successfully managing technical delivery through both vendor (on- and off-shore) and employee resources.
• Proven success in championing organizational change and leading initiatives that drive continuous improvement and operational excellence.

Vendor and Partner Management

• Strong vendor management and partner relations skills, with experience in managing strategic partnerships to maximize infrastructure and technology investments.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

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