Senior Manager – Sales (Retail)

QnQ Healthcare Pvt Ltd

Job Description

Position Title: Senior Manager – Sales (Retail)

Department: Retail Sales – Pharmacy, Diagnostic, Optical & Audiology Divisions

Location: Tamil Nadu (State Level Role)

Reporting To: VP - FoCUS

Employment Type: Full-Time

Role Objective:

To lead and manage the Retail Sales Operations across all verticals — Pharmacy, Diagnostics, Optical, and Audiology — for QnQ Healthcare Pvt Ltd. The role demands strong leadership in multi-vertical business management, strategic sales growth, and team performance, ensuring customer satisfaction, profitability, and brand consistency across all outlets in Tamil Nadu.

Key Responsibilities:1. Business Growth & Strategy

· Drive sales and profitability across all retail verticals — Pharmacy, Diagnostics, Optical, and Audiology.

· Develop and execute state-level sales strategies aligned with the company’s goals and vision.

· Identify new business opportunities, expansion areas, and franchise potential.

· Monitor market trends, competition activities, and customer needs to align business decisions.

2. Sales Operations Management

· Set and review monthly, quarterly, and annual sales targets across all divisions.

· Track outlet-level performance through detailed MIS and drive sales effectiveness.

· Ensure implementation of sales processes, billing systems, and operational SOPs uniformly across all retail outlets.

· Oversee promotional activities, cross-selling, and customer loyalty programs.

3. Team Leadership & Development

· Lead a team of Regional / Area Sales Managers, Store Managers, and Sales Executives.

· Conduct periodic performance reviews, target discussions, and coaching sessions.

· Build a culture of accountability, motivation, and excellence among sales teams.

· Coordinate with Training & Development to implement skill enhancement programs for retail teams.

4. Business Coordination

· Collaborate with the Procurement, Warehouse, Finance, HR, and Marketing teams for seamless retail operations.

· Ensure product availability, pricing consistency, and brand display uniformity.

· Support new store openings, franchise onboarding, and store-level operational readiness.

5. Financial & Business Reporting

· Monitor revenue, margins, and expenses to ensure profitability at every outlet.

· Prepare consolidated sales reports and present monthly performance reviews to management.

· Forecast sales trends and contribute to budgeting and annual business planning.

6. Customer Experience & Compliance

· Ensure all retail outlets adhere to QnQ Healthcare’s quality and compliance standards.

· Oversee audit processes and ensure compliance with statutory and healthcare regulations.

· Drive superior customer service standards and address escalations effectively.

Required Competencies:

· Proven experience in multi-vertical retail management (Pharmacy, Diagnostic, Optical, or Audiology).

· Excellent leadership and team management skills.

· Strong analytical, problem-solving, and strategic planning ability.

· Good communication, negotiation, and presentation skills.

· Proficiency in MS Office, ERP, and Retail Reporting Tools.

Qualification & Experience:

· Bachelor’s Degree in Pharmacy / Optometry / Science / Business Administration.

· MBA / PG in Sales, Marketing, or Healthcare Management preferred.

· 10–15 years of experience in Retail Sales Management, with multi-unit or state-level exposure.

· Experience in managing cross-functional healthcare retail operations will be an added advantage.

Compensation:

As per industry standards (Fixed + Variable Pay + Performance Incentives)

QnQ Healthcare Pvt Ltd

Plot No. 51, DR Building, Opp. to Aavin, Villupuram – 605602, Tamil Nadu.

Contact: 9790088801 / 9943064564

www.qnqhealthcare.com

Job Type: Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location: In person