Senior Officer - Customer Service

Senior Officer - Customer Service at Al Ghurair

Join to apply for the Senior Officer - Customer Service role at Al Ghurair.

Al Ghurair Investment is a diversified family business group in the Middle East operating in seven sectors.

Responsibilities

• Greeting and welcoming customers.
• Guiding and clarifying customer queries.
• Proceeding with transactions according to RTA guidelines.
• Maintaining RTA KPI: waiting time less than 10 minutes for 80% of customers.
• Avoiding any customer complaints.
• Issuing tokens for the queue management system.

About Al Ghurair

Founded in 1960, Al Ghurair Investment is committed to excellence, trust and responsibility, with operations across more than 20 countries and employing approximately 28,000 people.

Mid-Senior level, Full-time, Other.