Senior Officer PACS (Cards & Acquiring/myABL Digital Banking)

Required Skill set:

• Motivational, team building, interpersonal, and communication skills
• Strong Analytical, critical thinking and multi-tasking skills
• Ability to work under pressure and problem solving
• Well versed in MS office
• Thorough knowledge of regulatory requirements, banking operations and other banking policies, procedures.

Job Responsibilities:

• Download reports from Siebel CRM.
• Review the task assigned by the Associate Manager/Manager and perform investigation on the issue.
• Follow the check list while investigation the complaints received via Siebel CRM.
• Submit the response on Siebel CRM.
• Ensure all the complaints are responded within prescribed TAT.
• Update root cause of the complaint in MIS.
• Coordinate with APB, CMD, Card and Acquiring product team and tech teams.
• Coordinate with the vendors to perform the investigation
• Coordinate with ITG team(s) for extraction of required logs.
• Submit the consolidated MIS with the Manager/Associate manager at EOD.
• Any other task assigned by higher management as and when desired.

Qualification:

Preferably Masters but at least Bachelor degree or equivalent professional qualification from reputed university

Experience: Preferably 2 to 3 years' experience in relevant field.

Location: Lahore