Senior On-Ground Operations Specialist | London Cab

Job Purpose

Responsible for leading and supervising daily on-ground B2B transportation operations to ensure smooth execution, on-time performance, and compliance with agreed service level agreements (SLAs). Acts as a senior point of contact between drivers, clients, and internal operations teams, while managing escalations and supporting continuous operational improvement.

Responsibilities:

• Lead and supervise daily on-site B2B transportation operations and ensure adherence to approved schedules and plans.
• Coordinate with drivers to ensure attendance, readiness, and compliance with operational and safety requirements.
• Act as a primary escalation point for real-time operational issues, delays, and incidents on the ground.
• Support clients on-site and manage service requests or escalations in coordination with internal teams.
• Monitor service quality, review operational performance, and prepare consolidated reports and analysis.
• Ensure compliance with safety standards, company policies, and client SLAs, and support corrective actions when needed.

Requirements

• Bachelor’s degree in business, Logistics, or a related field.
• 3–5 years of experience B2B operations or similar roles.
• Strong communication, decision-making, and advanced problem-solving skills.
• Ability to lead on-site client interactions and manage complex operational and client escalations professionally.
• Strong focus on compliance, safety standards, and proactive risk identification and prevention.
• Ability to review, validate, and consolidate operational and incident reports.
• High level of accountability, ownership, and leadership responsibility.
• Strong time management.