Senior Operations Manager - Call Center

We are seeking an experienced and dynamic individual to join our team as the Tele-Calling Operations Manager to handle a growing and demanding Team that works on B2B Technology clientele. In this role, you will be responsible for managing and overseeing a team, recruitment of telecallers, process implementation & improvisation, CRM management, and cost optimization.

Responsibilities

• Ensure all campaign are managed effectively i.e., Drive audience acquisition and lead generation campaigns.
• Analyse response handling metrics and KPIs to track performance, identify trends, and make data-driven decisions to optimize processes and outcomes.
• Identify opportunities to expand our audience reach and develop strategies to acquire new customers through targeted outreach and engagement efforts.
• Utilize CRM and marketing automation tools to manage lead databases, track interactions, and measure campaign effectiveness.
• Provide guidance, coaching, and support to team members to enhance their skills, performance, and professional development.
• Managing database effectively and effectively there by good at data analytics
• Stay updated on industry trends, best practices, and emerging technologies in lead generation and audience acquisition to drive continuous improvement and innovation.

Requirements

• Bachelor's degree in marketing, business administration, or related field; master’s degree preferred.
• Proven experience in lead generation, response handling, or audience acquisition roles, with 5+ years in a managerial or leadership position.
• Strong analytical skills with the ability to interpret data, generate insights, and optimize performance.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.
• Strategic thinker with a results-oriented mindset and the ability to drive initiatives from concept to execution.
• Proven leadership abilities, include coaching, mentoring, and motivating team members to achieve goals and objectives.

Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person