FIND_THE_RIGHTJOB.
SENIOR PATIENT RELATIONS SPECIALIST.
Al Khobar, Saudi Arabia
Job Title
SENIOR PATIENT RELATIONS SPECIALIST.
Job Family
Function
COO
Job Code
30009153
Reports to Job
Director, Manager or Team Lead of Patient Relations
Job Description Summary
The Senior Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides frontline support, handling patient complaints, suggestions, and surveys. Responsibilities also include overseeing special patient experience projects and managing the implementation of advanced patient programs to enhance satisfaction and uphold the organization’s image.
Strategic Roles & Responsibilities %
30
Strategic Roles & Responsibilities
- Support in the implementation of longterm strategies to improve patient experience and enhance the organizations image
- Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
Operational Roles & Responsibilities %
70
Operational Roles & Responsibilities
- Handles difficult complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management
- Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
- Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services
- Handle the investigation of Security code cases and repeated abuse cases
Minimum Education Required
Master’s degree in Healthcare administration or related field is preferred. Bachelor’s degree in healthcare or management field is required
Professional Certifications Required
Medical terminology training is required. PX certificate is required.
Years of Experience
Minimum 15 years’ experience in Patient experience, healthcare field or related field as required .
Languages
English:Fully Proficient ; Arabic:Fully Proficient
Functional Competencies
- Due Diligence
- Audit Reporting
- Data Collection
Core Competencies
- Excellence
- Integrity
- Accountability
- Cybersecurity
- Person-Centered Care
Acknowledgement
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Addendum Title
No
Supplemental Work/Experience/Education Information
N/A
Addendum Description
N/A
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