Senior People Operations Specialist

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

We are seeking a highly experienced and detail-oriented Senior People Operations professional to serve as the cornerstone of our employee experience and administrative excellence. This role is critical in ensuring seamless HR operations across the entire employee lifecycle, with a strong emphasis on accuracy, compliance, and exceptional service. You will own all core people's operational processes, manage complex payroll and benefits administration, and act as the primary guardian of legal compliance in our regions of operation. The ideal candidate is a proactive problem-solver, a master of HRIS and payroll systems, and a trusted advisor to employees and managers alike.

What Will You Do❓

1. Employee Lifecycle Management:

• Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts, offer letters, and amendments.
• Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience.
• Administer employee status changes, handling promotions, transfers, and related documentation.
• Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.
• Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality.

2. Payroll, Benefits & HRIS Management:

• Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing.
• Own the administration of employee benefits programs, with specific responsibility for Medical/Health Insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.
• Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries.
• Coordinate with finance to ensure accurate accounting and disbursement of payroll.

3. Compliance, Legal Adherence & Government Liaison:

• Ensure 100% compliance with all local labour laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries).
• Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.
• Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll.
• Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.
• Maintain meticulous records for all compliance-related activities.

4. Policy Development & Process Improvement:

• Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.
• Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.
• Document and standardize all operational processes and workflows.

5. Employee Engagement & Support:

• Collaborate with managers and the Global People team to coordinate local team-building activities and engagement initiatives.
• Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation.
• Foster a culture of trust and transparency through clear and compassionate communication.

What Are We Looking For❓

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of proven experience in a People Operations, HR Generalist, or HR Operations role with a strong focus on payroll, benefits, and compliance.
• In-depth, hands-on experience with mandatory social insurance programs and labor office procedures is essential.
• Extensive experience in administering group medical insurance policies (additions, deletions, claims support).
• High proficiency with HRIS platforms and payroll software; strong Excel/Google Sheets skills.
• Comprehensive and up-to-date knowledge of local labour laws, employment standards, and statutory benefits requirements.
• Exceptional attention to detail, organizational skills, and a commitment to data accuracy and confidentiality.
• Excellent communication and interpersonal skills, with the ability to explain complex information clearly.
• Proactive, solution-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.
• High level of integrity and professional ethics.

Who Will Excel❓

• Experience in a fast-paced startup / scale-up environment.
• Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, GPHR).

What We Offer You❗
We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.