Senior Personal Injury Case Manager / Team Lead

Position Summary

The Senior Personal Injury Case Manager / Team Lead will lead a team of case managers, manage complex personal injury cases (pre-litigation through settlement), and ensure that clients receive timely, high-quality service. This role combines leadership, case oversight, and hands-on work with clients and attorneys.

Key Responsibilities

• Oversee a team of case managers: training, mentoring, workflow monitoring, performance evaluations.
• Manage a portfolio of personal injury cases personally, especially complex or high‐stake ones.
• Guide cases through all phases: intake, medical documentation collection, treatment tracking, demand preparation, settlement negotiations, lien reductions, and final case closure.
• Ensure all deadlines, filings, and documentation are completed accurately and on time.
• Maintain regular communication with clients: updates, questions, treatment progress, expectations.
• Coordinate with attorneys, medical providers, insurance adjusters, and vendors.
• Review demands, letters of protection, medical bills, police reports, medical records.
• Identify process improvements and help implement best practices to improve efficiency, case flow, client satisfaction.

Qualifications

• Experience: Minimum 6- years of personal injury case management experience in a plaintiff‐side law firm. Leadership or supervisory experience preferred.
• Skills & Knowledge:

‒ Strong organizational and multitasking skills.
‒ Excellent written and verbal communication.
‒ Proficient in legal case management software (Filevine, Needles, or similar) and Microsoft Office.
‒ Good working knowledge of medical records, lien resolution, insurance industry practices.
‒ Comfortable managing deadlines, priorities in a fast‐paced environment.

• Other:

‒ High attention to detail.
‒ Ability to work both independently and collaboratively.
‒ Bilingual (Spanish/English) a plus

• Negotiations Experience

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Health insurance

Work Location: In person