Senior Pricing Executive- Freightforwarding

Job Summary:

• Deliver a high-quality commercial distribution channel between the customer and FSL by distributing products and services that encourage customer success
• Focus on customer needs and respond to inquiries efficiently within stated guidelines
• Proactively address customer complaints and queries to ensure resolution
• Use E-Freight Suite to track customer transactions and interactions
• Manage both new and existing customer accounts, including upselling opportunities
• Build and nurture long-term relationships with account customers via calls, emails, and quality follow-ups
• Serve as a liaison between customers and internal departments to ensure service efficiency
• Raise invoices aligned with company objectives and delivery deadlines
• Escalate consistent or recurring system functionality issues
• Assist management with special projects and support the team manager when required
• Undertake additional duties as assigned
• Secure relevant direct sales opportunities and initiate contact with potential and current customers
• Highlight product benefits to customers to generate interest
• Identify organizational decision makers and engage them in sales conversations
• Generate leads through cold calling while adhering to DNC guidelines
• Transfer qualified leads and appointment details to sales representatives
• Conduct follow-up calls with interested customers
• Handle inbound inquiries and provide information on products and services
• Emphasize product features and quote pricing clearly
• Maintain exceptional service standards and strong product knowledge

Job Type: Full-time