Senior Product Designer, Action Center

🚀 Welcome to Your Next Adventure!

We’re looking for a Senior Product Designer to own and evolve the Action Center.

Action Center is not a consumer-facing product. It’s a complex internal platform used daily by multiple teams to monitor services, manage tasks, resolve issues, and coordinate work across the company. Your role is to bring clarity and structure to operational complexity — improving information hierarchy, workflows, and consistency across the system. The role sits within our Ops Area and focuses on a web-based internal platform used by teams across Support, Operations, Content, Marketing, Finance, and Product. This is a high-impact role: how well Action Center works directly affects how efficiently teams operate — and indirectly, how customers experience Snoonu.

🛠 What You’ll Get Your Hands On

• Core workflows used by internal teams to manage services and operations
• State-heavy, permission-based flows with real operational consequences
• Dashboards, task management, and exception handling
• Improving hierarchy, prioritization, and clarity across dense interfaces
• Unifying patterns across different services and teams
• Iterating on a live system used daily by hundreds of internal users
• This is not a greenfield role. You’ll work with real complexity, real users, and real constraints
• Own end-to-end design of Action Center initiatives within a defined scope
• Improve information architecture, navigation, and prioritization logic
• Design state-heavy flows (permissions, errors, empty states, conditional logic)
• Work closely with Product Managers, Engineers, and internal stakeholders
• Translate multi-stakeholder input into clear, scalable design decisions
• Align solutions with the Design System and propose improvements where patterns are missing
• Support design QA and ensure implemented behavior matches intent
• Contribute to cross-team alignment when changes impact multiple teams
• This role expects senior-level ownership, comfort with ambiguity, and the ability to balance competing needs across teams.
  
  

🧙‍♂️ The Magic You Bring

• You have strong product design experience (typically 5+ years, guidance, not a rule).
• You’re comfortable working on complex, state-heavy systems rather than simple consumer flows.
• You enjoy structuring dense information into clear, usable hierarchies.
• You can design for power users who need speed, clarity, and predictability.
• You’re able to balance flexibility with clear rules and guardrails.
• You communicate clearly and collaborate calmly with cross-functional partners.
• You’re comfortable making design decisions with incomplete information and real constraints.
  
  

✨ Bonus Points If You Have

• Experience designing internal tools, dashboards, or operational systems
• Experience working in multi-vertical or platform-based products
• Familiarity with permission-based systems or role-driven workflows
  
  

Inside the Design Team

You’ll be joining a multicultural Product Design team of 18+ designers working across customer-facing products, merchant tools, and internal platforms.

Designers are embedded in product teams and work closely with Product Managers, Engineers, UX Writers, and Researchers — solving problems together, not in silos. We care about how we work as much as what we build. We value respectful communication, clear thinking, and curiosity. Feedback is direct but kind. This team is a good fit if you enjoy working with thoughtful, emotionally mature people and learning from different perspectives.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

👥 Be Customer Obsessed : “Focus on the customer and all else will follow.”

💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

🚀 Work Smart and Deliver Results : “You can do more by doing less, better, and faster.”

👨‍💼 It's All About People: “Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

🌐 Global Vibes – Collaborate with a worldwide crew.

🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.

🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.

🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.

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