Senior Product Owner-Payments

About the Role

The Senior Product Owner – Payments will be responsible for driving the strategy, development, and delivery of payment products with a focus on international remittances and payment instruments. This role will act as the bridge between business, technology, compliance, and operations teams to deliver innovative, customer-centric solutions in line with the bank’s digital-first strategy.

Responsibilities

Product Strategy & Roadmap

• Define, prioritize, and manage the payments product roadmap with emphasis on international remittances and payment instruments.
• Identify market trends, customer needs, and regulatory developments to shape product direction.
• Align product strategy with Mashreq’s overall digital banking objectives.

Product Development & Delivery

• Own the product backlog and ensure timely delivery of features and enhancements through Agile methodology.
• Partner with technology teams to design, build, test, and launch secure, scalable, and compliant solutions.
• Lead end-to-end product lifecycle management from ideation to launch and continuous improvement.

Customer Experience & Innovation

• Deliver seamless, intuitive, and differentiated payment journeys for retail and SME customers.
• Drive innovation by integrating with fintechs, global remittance players, and payment schemes.
• Champion digital-first design, customer insights, and data-driven decision-making.

Risk, Compliance & Governance

• Ensure adherence to local regulatory guidelines (SBP, FATF, AML/CFT, data privacy).
• Implement robust controls around transaction monitoring, fraud prevention, and operational resilience.
• Work closely with compliance, legal, and risk teams to mitigate risks in cross-border payments.

Commercial Performance & Partnerships

• Monitor and drive KPIs such as transaction growth, revenue, customer adoption, and cost efficiency.
• Build and manage partnerships with payment networks, remittance partners, and technology vendors.
• Support pricing, go-to-market strategy, and promotional campaigns for payment products.

Stakeholder Engagement

• Collaborate with group/regional teams to align on strategy, platforms, and cross-border initiatives.
• Influence and manage senior stakeholders to support product priorities.

Qualifications

• 8–12 years of relevant experience in payments, remittances, or digital banking.
• Prior experience as a Product Owner / Product Manager in a bank, fintech, or payment service provider.
• Track record of launching and scaling successful payment products in complex environments.
• Exposure to cross-border remittances, card issuing, or real-time payments is essential.
• Experience working with international payment partners and schemes preferred.

Required Skills

• Deep understanding of payments ecosystem (domestic and cross-border).
• Knowledge of international remittances (corridors, settlement, compliance requirements).
• Familiarity with global and local payment schemes, real-time payments, card issuance, and acquiring.
• Strong grasp of digital banking, fintech integrations, APIs, and customer authentication methods.
• Regulatory frameworks in Pakistan (SBP regulations, AML/CFT, data privacy).
• Product ownership and backlog management in Agile/Scaled Agile environments.
• Strong analytical, problem-solving, and commercial acumen.
• Excellent stakeholder management, negotiation, and communication skills.
• Customer-centric mindset with ability to translate insights into product features.
• Ability to balance innovation with risk and compliance considerations.