Senior Programme Officer – Dastak Teacher Training

Description

Incumbent will be responsible to assist Deputy Manager – Dastak Teacher Training by managing Trainee enrolment, communication, follow-ups, and post-training processes. The role requires maintaining accurate records, coordinating Trainee scheduling, ensuring timely follow-ups, and supporting communication between Trainees, Trainees, and the training team. The incumbent will ensure smooth execution of training cycles by handling operational, administrative, and communication tasks.

Data Sharing and Coordination

• Send WhatsApp messages to Trainees regarding payment confirmation, attendance, submissions, and updates.
• Clean and update registration data, removing duplications and updating contact status.
• Record payments, upload receipts, and update payment/contact status.
• Update daily enrolment numbers.
• Maintain communication with Trainees to resolve queries and provide guidance.
• Log and track queries through a query log and ensure timely resolution.

Trainee Enrolment and Scheduling

• Handle Trainee enrolment and engagement throughout the training cycle.
• Place Trainees into batches based on preferred time slots after payment.
• Create and maintain WhatsApp batch groups for Trainees, ensuring updated details are shared.
• Manage rescheduling requests and update Trainee placements in relevant groups.
• Respond to Trainees’ questions after consulting with the team.
• Share training schedules and Trainee IDs during the first week of training.

Required Skills

• Proficiency in MS Office, Google Docs, and Zoom
• Organized and able to manage multiple tasks under pressure
• Strong communication skills for handling Trainee queries and follow-ups
• Detail-oriented with focus on data accuracy and integrity
• Ability to work independently and take initiative
• Problem-solving and critical thinking
• Strong time management and multitasking abilities
• Excellent interpersonal and communication skills
• Detail orientation and accountability

Education

Bachelors (those enrolled in Bachelors can apply).

Experience

Prior experience would be a plus.

Job Type: Full-time

Application Question(s):

• What is your Current Salary?
• What is your Expectded Salary?
• Are you willing to negotiate?

Work Location: In person