Senior Property Manager

What You ll Do

Partner & Portfolio Management

• Lead relationships with external Property Management partners by setting KPIs, defining service standards, and driving accountability through structured reviews.
• Maximise portfolio performance by growing income, controlling expenses, and meeting cashflow targets.
• Implement scalable processes that maintain efficiency and quality as the portfolio expands.
• Establish systems to monitor preventive and reactive maintenance, ensuring timely resolution, cost efficiency, and minimal tenant disruption

Leasing & Tenancy Management

• Oversee the leasing and tenancy function, ensuring structured, compliant, and consistent processes across the portfolio.
• Drive strategy to minimise vacancy and optimise renewals through data-driven pricing and proactive negotiations.
• Ensure all tenancy documentation is accurate, compliant, and aligned with company standards.

Tenant Relations, Disputes & Legal

• Handle escalated tenant disputes and defaults in partnership with external PMs, protecting investor interests while maintaining professionalism.
• Manage legal processes end-to-end, including documentation, coordination with legal advisors, and timely resolution.
• Oversee the tenant lifecycle processes, from onboarding and renewals to move-ins/move-outs and inspections, while upholding high standards and efficiency.

Cross-Team Collaboration

• Partner with Operations to scale core processes such as dividend distributions, investor communications, and portfolio reporting.
• Support the Transactions team with accurate rental assumptions for acquisitions and exits, aligning projections with actual performance.
• Collaborate with Finance to ensure reconciliations, payment approvals, and cashflow forecasts are accurate and timely.

Reporting & Monitoring

• Own monthly reporting on property performance, KPIs, and incident updates, escalating critical issues with proposed solutions.
• Provide stakeholders and investors with timely, data-driven updates that reinforce confidence in portfolio performance.
• Drive transparency and accountability across the function through clear reporting frameworks.