Senior Rider Operations Manager

Job Duty:

1. Designing and executing rider tiering systems and strategies that encourage customer service experience and rider's performance excellence.

2. Collaborating with cross-functional teams to align rider management with customer experience goals.

3. Using data-driven insights to continually optimize the rider journey, from onboarding to daily operations.

4. Base on rider's churn rate and lifecycle performance, come up with the active rider keeping strategy.

Job Requirement:

1. 5+ years of experience in operations, strategy—ideally in the rider hailing, logistics, food/grocery delievery business.

2. Strong program design skills—especially around workforce segmentation, benefits, and training.

3. Prior experience in rider management strategy and customer experience strategy is strongly preferred.

4. Excellent data analysis and project management skills.

5. A proactive mindset and the ability to thrive in a cross-functional environment.

6. Fluent English is required.

What You Can Get from This Job:

1. Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.

2. Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.

3. Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that's rapidly evolving.