Senior Sales Account Executive

Tactful AI is a unified customer engagement platform built for growing digital businesses that want to manage customer interactions across all digital touchpoints—from WhatsApp to websites—in one place.

Our platform is designed around three pillars:

🔹 Customer Experience Data Platform – unify and structure all customer interaction data

🔹 AI Engine – extract deep insights, detect intent, and enable smarter decisions

🔹 Automation Studio – personalise and automate every customer journey, with no code

🎯 We deliver two core solutions:

– AI-Powered Omnichannel Customer Support Platform

– AI-Driven Customer Experience Analytics

Our clients include leading e-commerce, retail, and financial services brands across the MENA region and Europe. We’re growing quickly—and we’re scaling with purpose.

Backed by our own product revenue and strong customer demand, we’re building one of the most powerful CX platforms to come out of the region.

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Job Description

As a Senior Sales Account Executive at Tactful AI , you’ll play a pivotal role in driving our growth—managing the entire sales cycle from lead generation to closing. You’ll engage with inbound leads and proactively reach out to new prospects, building strong relationships with business leaders and decision-makers across industries such as e-commerce, retail, financial services, and technology.

This role is perfect for someone who thrives in a fast-moving, high-growth SaaS environment and wants to take real ownership of deals that shape the future of customer experience.

What You’ll Be Doing

• Own the end-to-end sales cycle : prospecting, discovery, demo, proposal, negotiation, and closing.
• Convert qualified inbound interest into long-term partnerships.
• Generate new leads through targeted outreach and market research.
• Translate customer challenges into tailored solutions using Tactful’s AI-first platform.
• Maintain and forecast a disciplined sales pipeline in CRM.
• Collaborate with marketing, product, and customer success teams to close and expand deals.
• Contribute to GTM strategy across MENA and European markets.
• Represent Tactful at key industry events and act as a trusted product advisor.

What We’re Looking For

• ✅ 4–8 years of experience in SaaS sales (ideally in CX, MarTech, AI, or communications)
• ✅ Proven record of meeting or exceeding revenue targets.
• ✅ Strong understanding of digital-first businesses and customer operations.
• ✅ Fluent in English & Arabic or another European language is a plus.
• ✅ Confident selling into MENA, UK, and EU markets.
• ✅ Bonus: Experience in high-growth startups or scale-ups.

Why Join Tactful Now

• 💥 We’re at a key inflection point scaling fast and profitably.
• 📈 You’ll sell a product that businesses truly need, not just want.
• 🧠 Join a highly technical, ambitious, and supportive team.
• 🔑 Gain real ownership, autonomy, and visibility into your impact.

Perks & Benefits

• 💰 Competitive base salary + bonus + commission.
• 🖥️ Laptop + flexible remote work setup.
• 🏖️ 4 weeks paid vacation (location-dependent).
• 🩺 Health insurance (in selected markets).
• 📚 Annual learning & development budget.
• 👶 Parental leave.
• 🏦 Pension plan (where applicable).

✨ Tactful AI is redefining customer experience be part of the journey to shape the next phase of growth.

📩 Apply now and let’s grow together.