Senior Specialist Vendor Operations

What You ll Do

• Lead expansion of shopper and vendor management best practices across the region
• Support local and regional teams to improve operational metrics and vendor success
• Track and enhance operational processes such as vendor onboarding, catalog audits, inventory integrations, and picker performance
• Assist local markets with execution of operational initiatives and processes
• Monitor compliance with BAU processes and escalate gaps when required
• Own and maintain reporting, documentation, and SOPs for operational functions
• Develop and track SOPs for BAU processes including device allocation and uniform ordering
• Solve recurring market issues using established procedures or by recommending process improvements

Candidate Requirements

• Minimum 3 years of experience in operations, preferably within vendor or grocery logistics
• Strong understanding of vendor operations and workforce management
• Ability to document processes, create guidelines, and support implementation
• Skilled at analyzing data to identify key insights and operational trends
• Confident in issue resolution, escalation management, and proposing improvements
• Knowledge of grocery or retail operations is a strong advantage
• High sense of ownership, detail orientation, and eagerness to learn

Why Join Us

• Be part of Talabat s rapidly growing Local Shops vertical across multiple MENA markets
• Work in a fast-paced, innovative environment shaping the future of non-food e-commerce
• Competitive compensation and growth opportunities within Talabat and Delivery Hero s global network
• Collaborate with diverse teams across countries and functions
• Exposure to operational excellence practices and regional projects