Senior Stock Management Services Specialist

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Senior Stock Management Services Specialist at Azadea's Business Services is responsible for overseeing the provision of comprehensive professional stock management services and supervising the activities of the stock management unit. The goal is to ensure the delivery of an effective and efficient end-to-end service for the group.

RESPONSIBILITIES

• Safeguard proper definition of margins, overhead charges and retail variances by brand ensuring compliance with each franchise agreement and company policies and procedures.
• Secure that cost of goods sold are recorded in a timely and accurate manner.
• Generate and review the end-of-month Cost of Goods Sold (COGS) reports and stock taking results within the established time frame.
• Identify opportunities for improvement in stock management processes to ensure ongoing optimization.
• Guarantee the delivery and maintenance of a high level of customer service, ensuring internal customers' satisfaction by meeting all internal Service Level Agreements (SLAs) and promptly addressing requests.
• Ensure the accurate and timely implementation of stock management policies and procedures, including but not limited to receiving, sales, change of season, change of price, cycle count, defective items, credit note, transfer between stores, and export shipment. Ensure that these activities are appropriately recorded.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.
• Fluency in French is a plus.

Technical Skills

• Proficiency in MS Office.

EDUCATION

Bachelor’s degree in Business Administration, or a related field.

MBA is a plus.

EXPERIENCE

Four to six years of experience is a similar role.

BEHAVIORAL COMPETENCIES

Ensures Accountability

Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

Courage

Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Organizational Savvy

Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, proactively seeks to understand the organizational culture and adapts fluently to expected behaviors and protocols. Is inquisitive about the workgroup's function and the unwritten rules of the group.