Senior Support Engineer

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

This is a support position with no software development responsibilities.

Primary Responsibilities:

• Troubleshooting skills to triage production issues and do root cause analysis
• Excellent communication skills to collaborate with technical and business teams
• Ability to work and collaborate with teammates as well as other teams across the larger org and globally
• Eagerness to learn new applications and tools
• Capability to understand and learn without much external help
• Experience with databases (SQL and NoSQL)
• Experience with one of the core programming languages (e.g. Java, Python, Javascript)
• Experience working with and managing apps and services in the public cloud, ideally Azure
• Experience working with and managing apps and services hosted in containerized environments, ideally Kubernetes
• Experience using these or similar tools:
  • Service Now
  • Splunk
  • Datadog
  • Postman
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED
• 4+ years of experience in operations/production support role
• Ability to be part of an on-call rotation. When on call the shift is 8 hours per day for all 7 days of that week (including weekend)

Preferred Qualifications:

• Troubleshooting skills to triage production issues and do root cause analysis
• Excellent communication skills to collaborate with technical and business teams
• Ability to work and collaborate with teammates as well as other teams across the larger org and globally
• Eagerness to learn new applications and tools
• Capability to understand and learn without much external help
• Experience with databases (SQL and NoSQL)
• Experience with one of the core programming languages (e.g. Java, Python, Javascript)
• Experience working with and managing apps and services in the public cloud, ideally Azure
• Experience working with and managing apps and services hosted in containerized environments, ideally Kubernetes
• Experience using these or similar tools:
  • Service Now
  • Splunk
  • Datadog
  • Postman
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN