Senior UX Writer

KEY RESPONSIBILITIES

• Set up and own the vision for UX writing across all aspects of the product — shaping how users experience and understand JioHotstar
• Collaborate with design peers and stakeholders to craft in-app content and product messaging that is flawless, uniform, and concise
• Develop and refine writing systems — style guides, terminology, word lists, and strategy principles; while identifying and closing documentation gaps
• Elevate the interface by ensuring copy contributes to making JioHotstar apps world-class: clean, legible, intuitive, and delightful
• Champion user-centric content by applying structured, creative, and critical thinking to see from the user’s perspective and incorporate feedback
• Lead and mentor peers in content design, setting standards for consistency, quality, and scalability
• Leverage AI and content tools thoughtfully to scale copy workflows, accelerate exploration, and ensure efficiency without compromising craft

SKILLS & ATTRIBUTES FOR SUCCESS

• Strong writing fundamentals — mastery of brevity, clarity, tone, and storytelling, with the ability to adapt voice across diverse surfaces and contexts
• Systems thinker — experience building or contributing to scalable content frameworks (voice and tone, terminology, reusable patterns, error/notification libraries)
• User-first mindset — ability to empathize with user needs, translate feedback into copy decisions, and champion accessibility and inclusivity in language
• Strategic collaborator — proven ability to influence and align with cross-functional teams (design, product, engineering, brand, marketing) at multiple levels
• Communication & leadership — strong articulation, facilitation, and storytelling skills; able to mentor peers, guide teams, and build org-wide confidence in language systems
• Adaptability with tools — comfort working in Figma and content ops workflows; familiarity with AI-assisted writing and automation tools to scale exploration and delivery

PREFERRED EDUCATION & EXPERIENCE

• 5–7 years of professional experience in UX writing, content design, or related fields, with a portfolio that demonstrates clarity, craft, storytelling, and strategic impact in digital products.