Senior Waiter

JOB PURPOSE

Responsible for assisting with the overall supervision of the floor operations to achieve optimal departmental profitability, quality service and standards, and guest satisfaction

JOB DESCRIPTION

1. Assist the Supervisor and/or Manager in supervising daily operations throughout the allocated shift

2. Assist the Supervisor and/or Manager in achieving revenue goals by briefing and training team members with all the standards of service

3. Suggest work schedules based on business demands and manning guidelines

4. Conduct pre-shift briefings with the team and review all information pertinent to set-up and service in the absence of Supervisor and/or Manager

5. Ensure that opening and closing checklist are completed and filed on a daily basis

6. Ensure stations and side work are completed by the team, communicate additions or changes to assignments as they arise throughout the shift, identify situations which compromise the department’s standards

7. Ensure and follow up that guests’ orders are prepared in a timely manner, orders are checked for accuracy, serve as a liaison between the back-of-house and front-of-house

8. Ensure that all orders are prepared and served according to established standards and presentation

9. Inspect table set-ups, checks for cleanliness and arrangement as per departmental standards, rectify deficiencies with respective personnel

10. Inform Supervisor with the inventory and ensure that all materials and equipment are accurately requested

11. Establish performance and development goals for team members; provider mentoring, coaching and regular feedback to help manage conflict and improve performance

12. Ensure to maintain highest guest satisfaction and carry it down through team members

13. Demonstrate in-depth knowledge of all menu items in order to be able to describe and recommend products to guests

14. Demonstrate in-depth knowledge of handling POS system

15. Maintain knowledge of policies and procedures and follow health and safety practices at all times

16. Carry out additional tasks as instructed by the Management

JOB SPECIFICATION

1. With 3-4 years of relevant experience in Hospitality or F&B field

2. Good working knowledge in restaurant management software and POS system

3. Strong management skills, organizational skills, and analytical skills

4. Pleasant and professional personality, excellent communication skills

Job Types: Full-time, Permanent

Pay: AED4,500.00 - AED6,000.00 per month