Server - Family Entertainment, Restaurant

Job Title: Server
Job Type: Part-Time / Full-Time

Pay: 10 per hour plus tips

Job Summary:

The Server at Cahoots Rockford is responsible for providing exceptional customer service while delivering food and beverages to guests in a timely, efficient, and friendly manner. This role involves interacting with families, groups, and individuals of all ages, ensuring a positive and memorable experience for every guest. The Server plays a vital role in maintaining a fun and welcoming environment, all while promoting our menu offerings and upholding high standards of service.

Key Responsibilities:

• Customer Service:
• Greet guests with a warm, friendly, and professional demeanor as they arrive and guide them to their table.
• Provide guests with information about the menu, daily specials, and promotions in a friendly and engaging manner.
• Answer any questions guests may have about food, beverages, and dietary restrictions.
• Ensure guests are comfortable, making them feel welcome and valued throughout their visit.
• Anticipate guests’ needs, ensuring they have everything they need, including refills, condiments, and napkins, without having to ask.
• Respond to customer complaints or issues promptly, professionally, and escalate to management when necessary.
• Order Taking & Service:
• Accurately take food and drink orders from guests and input them into the POS system.
• Suggestively sell menu items to increase sales (e.g., upselling appetizers, desserts, drinks).
• Serve food and beverages in a timely, efficient manner while ensuring all orders are correct and presented well.
• Check in with guests after their meals to ensure satisfaction and offer additional items or services as needed.
• Provide detailed information about our entertainment offerings, encouraging guests to engage with activities such as games, bowling, or mini-golf.
• Food & Beverage Knowledge:
• Maintain thorough knowledge of the menu, including ingredients, preparation methods, and any potential allergens.
• Know and understand the available drink and cocktail menu and be able to offer recommendations.
• Assist guests with understanding menu options, including accommodating special requests or dietary restrictions.
• Team Collaboration:
• Work together with kitchen staff, bartenders, and other servers to ensure a smooth and efficient operation.
• Communicate with the kitchen to ensure all orders are prepared correctly and on time.
• Assist other team members when necessary, such as helping clear tables or refilling drinks during busy shifts.
• Cash Handling & Payment Processing:
• Accurately handle cash, credit card, and mobile payment transactions.
• Provide correct change and receipts to guests.
• Close out checks promptly, ensuring that any additional charges (e.g., tips, specials) are applied appropriately.
• Cleaning & Maintenance:
• Ensure that tables are cleaned and reset between guests.
• Keep the dining area neat and organized, ensuring that condiments, utensils, and supplies are replenished as needed.
• Help maintain cleanliness throughout the front-of-house area, including restrooms, seating areas, and floors.
• Promote Entertainment & Events:
• Help promote special events, packages, and promotions, such as birthday parties, group events, and seasonal offers.
• Encourage guests to participate in activities available at the family entertainment center, such as arcade games, laser tag, bowling, or mini-golf.

Qualifications:

• Experience:
• Previous experience as a server or in customer service is preferred but not required.
• Experience in a high-volume, fast-paced environment is a plus.
• Skills:
• Excellent communication and interpersonal skills, with the ability to engage guests and build rapport.
• Ability to work efficiently under pressure and in a fast-paced environment.
• Strong multitasking skills and ability to prioritize tasks effectively.
• Basic math skills for handling transactions and calculating tips.
• Ability to work as part of a team and provide support to fellow staff members.
• Personal Attributes:
• Friendly, positive, and approachable personality, with a strong desire to create great guest experiences.
• Strong attention to detail, ensuring orders are accurate and delivered promptly.
• Ability to stay calm and professional during busy shifts or when dealing with challenging situations.
• A passion for food, beverage, and customer service.

Physical Requirements:

• Ability to stand, walk, and move around the restaurant or entertainment center for extended periods.
• Ability to lift and carry trays of food and drinks (up to 25 lbs).
• Ability to bend, squat, and reach as needed to serve guests and clean tables.

Benefits:

• Competitive hourly wage + tips (if applicable).
• Employee discounts on food, drinks, and entertainment.
• Flexible scheduling with both part-time and full-time options available.
• Opportunities for career advancement within the company.
• A fun, energetic work environment where you’ll interact with guests and contribute to creating lasting memories.

About Cahoots Rockford:

At Cahoots Rockford, we offer exciting activities and entertainment for guests of all ages, from arcade games and bowling to mini-golf and laser tag. As a Server, you’ll play a key role in providing exceptional service to our guests, helping them enjoy delicious food and drinks while creating unforgettable experiences. If you’re passionate about hospitality and enjoy working in a dynamic, fast-paced environment, we’d love to hear from you!

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off
• Paid training

Work Location: In person