Service Administrator

Job Overview
We are seeking a dynamic and highly organized Service Administrator to join our team! In this vital role, you will be the backbone of our service operations, ensuring smooth communication, efficient scheduling, and exceptional customer support. Your energetic approach and attention to detail will help us deliver top-tier service experiences to our clients. This position offers an exciting opportunity to develop your administrative skills while supporting a fast-paced, collaborative environment. If you thrive in a busy office setting and possess excellent organizational and communication skills, we want to hear from you!

Responsibilities

• Manage front desk duties, greeting clients and visitors with professionalism and warmth
• Handle multi-line phone systems, directing calls accurately and courteously
• Schedule appointments and service requests using calendar management tools
• Maintain accurate records through data entry, filing, and updating customer information in systems like QuickBooks and Google Workspace
• Provide exceptional customer support by addressing inquiries promptly and professionally
• Assist with bookkeeping tasks, including invoicing, billing, and expense tracking
• Support office management activities such as organizing documents, proofreading correspondence, and managing office supplies
• Coordinate communication between clients, technicians, and internal teams to ensure timely service delivery
• Uphold excellent phone etiquette and clerical standards to foster positive client interactions

Experience

• Prior office management or administrative experience in a professional setting is preferred
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with a service software like Service Titan, Field Edge, Build Ops, Jobber etc. a plus
• Experience handling multi-line phone systems and front desk operations
• Bilingual abilities are a plus for serving diverse client needs
• Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment
• Excellent typing speed and attention to detail for data entry and proofreading tasks
• Proven customer service skills with a friendly, professional demeanor
• Knowledge of clerical procedures such as filing, data entry, and calendar management is beneficial

Join us as a Service Administrator and become an essential part of a vibrant team dedicated to delivering outstanding service! Your energy, organization, and commitment will help us create positive experiences for every client while advancing your career in office administration.

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person