Service Advisor

Key Responsibilities

• Greet customers professionally, understand their vehicle concerns, and prepare accurate job cards.
• Provide clear explanations of repair and service requirements, costs, and timelines.
• Coordinate with Workshop Controller, Technicians, and Parts Advisors to ensure smooth workflow.
• Keep customers updated throughout the repair/service process.
• Ensure all vehicle inspections, warranty work, and recalls are properly communicated and addressed.
• Review invoices and explain charges clearly to customers.
• Support workshop efficiency by ensuring timely approvals and follow-ups.
• Maintain accurate records of service requests, parts used, and services provided.
• Handle customer concerns or complaints with professionalism, escalating as necessary.
• Perform other duties as requested by the Service Manager.