Qureos

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Service Advisor

JOB_REQUIREMENTS

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Salary

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Key Responsibilities

  • Greet customers professionally, understand their vehicle concerns, and prepare accurate job cards.
  • Provide clear explanations of repair and service requirements, costs, and timelines.
  • Coordinate with Workshop Controller, Technicians, and Parts Advisors to ensure smooth workflow.
  • Keep customers updated throughout the repair/service process.
  • Ensure all vehicle inspections, warranty work, and recalls are properly communicated and addressed.
  • Review invoices and explain charges clearly to customers.
  • Support workshop efficiency by ensuring timely approvals and follow-ups.
  • Maintain accurate records of service requests, parts used, and services provided.
  • Handle customer concerns or complaints with professionalism, escalating as necessary.
  • Perform other duties as requested by the Service Manager.

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