Service Advisor

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish.

This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we d love to hear from you.

Customer Interaction & Service Coordination

• Greet customers and assess their service needs with professionalism and attention to detail.

• Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently.

• Coordinate with the workshop team to ensure timely service completion and status updates.

• Handle customer inquiries, concerns, and complaints with a solution-oriented approach.

Sales Support & Documentation

• Upsell additional services, maintenance packages, and accessories where applicable.

• Maintain detailed and organized records of service transactions, warranty claims, and follow-ups.

• Assist in daily showroom operations and support the sales team as needed.

• Ensure service quality and customer satisfaction standards are consistently met.

Requirements

• Minimum 2 years of experience in a Service Advisor or customer-facing automotive role.

• Strong communication and interpersonal skills; fluency in English required (Arabic is a plus).

• Proficient in multitasking, coordination, and time management.

• Knowledge of automotive brands, service processes, and basic technical terminology.

• Familiarity with CRM tools or automotive service software is a plus.

• Customer-centric, sales-oriented, and proactive in problem-solving.

Salary & Benefits

Work Visa sponsorship

• Medical Insurance (as per UAE law)

• Training and development support

• Performance-based incentives

Work Arrangement