Service Advisor

Responsibilities:

1. Service Reception

• Handle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery.
• Perform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards.
• Use specified checklists during service reception to document and verify proper performance of individual work steps.
• Actively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup & drop-off service).
• Check for warranty and goodwill claims.
• Coordinate the scope of repair and maintenance services with customers, obtaining their approval.
• Arrange for external work when necessary and coordinate pickup time, date, method, and location with customers.

2. Work preparation.

• Participate in pre-meetings with the Workshop Foreman and Customer Contact Specialist to discuss current and next day's workload.
• Prepare repair orders and ensure timely completion.
• Explain and hand over workshop orders to Maintenance Technicians or Certified Diagnosis Technicians.

3. Repair and maintenance

• Monitor repair status and clarify additional repair services or timeline updates with customers and the service department.

4. Order completion

• Inspect work scope and performance, document test results, and authorize repairs for any faults.
• Provide transparent documentation for customers of all work completed and required parts.
• Document current vehicle data (e.g., legally required inspections, due dates for mandatory vehicle inspections).
• Ensure the customer’s vehicle is clean.
• Ensure timely vehicle handover and final coordination with customers.
• Trigger the invoicing process after repair and maintenance are completed.

5. Vehicle handover

• Manage the vehicle handover process.

Educational Qualification

• Diploma in any discipline

Experience

• Years of Experience: 1 - 2 Years
• Field of Experience: Service Advisor

Skills

• Strong communication and interpersonal skills.
• Ability to handle technical queries and complicated customer complaints professionally.
• Proficiency in using service management software and tools.
• Excellent organizational skills and attention to detail.
• Ability to upsell services and products effectively

Job Remarks

• Preferred Language: English, Arabic
• Job Country: Kuwait
• Duty Shift / Timings: One Shift / 7:30 am - 4:30 pm / 9:00 am - 6:00 pm