Service Coordinator

Summary Description

Responsible for ensuring timely and accurate supply of spare parts to distributors and ASPs.

Key Result Areas

• Service Support
• Customer Service Delivery
• High level of communication with distributors & factories
• Part fill ratio
• Lead Time Management

Major Duties & Responsibilities

• Act as the primary point of contact for distributors regarding spare parts requirements.
• Manage and forecast spare parts demand based on historical consumption trends & educate distributors/ASPs.
• Process and fulfill spare parts orders with a focus on lead time reduction.
• Maintain and update inventory control systems, including parts data, pricing, and exploded views.
• Communicate discontinued items, backorder updates, and availability status to distributors.
• Develop product knowledge and maintain parts history records.
• Coordinate all spare parts transactions, including order receipt, PI issuance, and PO follow-ups.
• Raise purchase orders to factories and track dispatches until delivery.
• Provide accurate cost information and ensure timely invoicing.
• Coordinate with logistics/warehouse teams to ensure accurate packing, dispatch, and delivery of parts.
• Accept direction, follow instructions & work well with other people.
• Support initiatives to increase revenue through spare parts and accessories sales.

Qualifications & Job Requirements

• Graduate with a minimum of 2 years’ experience in SP coordination or service.
• Ability to work collaboratively and build strong relationships with a wide customer base.
• Knowledge and experience of consumer durable industries spare parts management
• Excellent communication skills (verbal and written) in English & Russian.
• Proficiency in inventory management systems (e.g., SAP/Oracle) or ability to learn quickly.
• Strong organizational skills with attention to accuracy and detail.

What You'll be Joining

Midea Consumer Appliances FZCO is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.

The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.

Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: “To deliver the best products and services to our customers”. We are proud of our agile, strong, and creative team who drive our growth.

We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.

With Midea Consumer Appliances FZCO you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let’s grow together.

• Get to know more: https://www.midea-group.com/