Service Coordinator

Service Coordinator
Company: XPL Services LLC
Location: Al Rayyan, Qatar

Job Summary:
XPL Services LLC is seeking a highly organized and proactive Service Coordinator to manage and support daily service operations. The ideal candidate will act as the central point of contact between clients, technicians, and internal teams, ensuring that all service activities are scheduled, executed, and completed efficiently while maintaining high customer satisfaction.

Key Responsibilities:

• Coordinate and schedule service requests, maintenance visits, and emergency call-outs.
• Serve as the primary point of contact for clients regarding service inquiries and updates.
• Dispatch technicians and monitor their schedules to ensure timely service delivery.
• Track job progress and follow up to ensure completion within agreed timelines.
• Maintain accurate service records, reports, and documentation.
• Collaborate with internal departments to ensure availability of resources, materials, and equipment.
• Handle customer complaints or concerns professionally and escalate when necessary.
• Prepare service reports, invoices, and related administrative documentation.
• Monitor service performance metrics and suggest process improvements.

Qualifications and Requirements:

• Bachelor’s degree in Business Administration, Engineering, or a related field (preferred).
• Proven experience in a coordination, administrative, or customer service role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and service management software.
• Ability to work under pressure and manage time effectively.
• Familiarity with service operations or technical environments is an advantage.

Key Competencies:

• Attention to detail
• Problem-solving skills
• Customer-focused mindset
• Team coordination and collaboration
• Time management and prioritization

Working Conditions:

• Office-based role with regular coordination with field staff.
• May require flexibility in working hours depending on service demands.

Benefits:

• Competitive salary package
• Professional development opportunities
• Supportive and collaborative work environment

نوع الوظيفة: دوام كامل

الراتب المدفوع: QAR٠٫٠٠ لكل عام

موقع العمل: بشكل شخصي