Service Coordinator (Automation / Instrumentation) for 1 year, extendable contract, Qatar

Job Title: Service Coordinator

Job Summary: Coordinate Service work done at site and ensure it complies with company's and customer's standards, procedures, and policies. Single point of contact for the customer during the execution of a Service job.

Main Accountabilities:

HSE

• Reviews and communicate all onsite entry requirements for FSE’s prior to site visit.
• Ensures proper PPE is noted and available for the FSE’s prior to their visit.
• Arranges and coordinates training required to clear a FSE for a customer visit.

· Ensures Engineers site mobilization by assigning appropriate transportation support.

· Coordinate company HSE team for HSE Hours monthly reporting by end of each month.

Customer focus

• Leads and delivers responsive support coordination to exceed customer expectations/experience.
• Assesses gaps with service delivery, contract execution, and customer focus and works with engineers and operations managers to mitigate the issues identified.

Service Delivery

• Collaborates with other coordinators to ensure FSE resources are allocated to maximize completion of customer service requests and contract delivery.
• Works with Service Managers and Line managers to maximize absorption and utilization rates of Field Service Engineers.
• Reviews all service activities and trainings that are required for the job and ensures that the FSE has the appropriate skillset, safety education, travel documents, security clearance, and certifications to complete the request scope of work.
• Proactively maintains and monitors competency and certification database

. Works with Project managers to schedule project support where FSE’s are utilized.

• Works with Service Operations Manager to coordinate scheduled deliverables and/or plans services to meet agreement entitlements.

Service Excellence

• Drives cost of poor quality (COPQ) to zero with minimal need to re-dispatch FSE’s to complete the tasks assigned.
• Tracks completion of service visits and ensures all documentation is completed in a timely manner.

· Ensures Service entries are obtained from customers and invoice done in timely manner.

· Monthly Tracking of Service Contracts utilization with Service Manager and plan corrective actions.

Qualification & Experience:

· Graduate in Electrical/ Electronic / instrumentation Engineering

· Must have minimum 6-8 years of experience in Service management / coordination especially with Automation related systems (Control systems/PLC / DCS/ SCADA)

· Preferred experience in Oil & Gas / Power & Water industry.

· Good hands own experience in ERP systems ( SAP ) for order handling . service handling , PR/PO creation, Service Entries, and invoicing

Job Types: Permanent, Contract
Contract length: 12 months

Application Question(s):

• Do you have experience in Automation related systems (PLC/DCS/SCADA ?
• Are you immediately available?
• Do you have an NOC for sponsorship transfer?
• Do you have experience in ERP systems ( SAP ) for order handling . service handling , PR/PO creation, Service Entries, and invoicing?