Service Coordinator – Home Appliances & Air Conditioning

Key Responsibilities

• Receive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.
• Assign and dispatch technicians promptly based on service needs and availability.
• Create and update job cards in the system for each service request.
• Track service progress and follow up to ensure timely completion.
• Respond to client emails and inquiries in a professional and timely manner.
• Maintain service records and ensure data accuracy in the system.
• Coordinate with the service team to resolve escalations and urgent requests.
• Support overall customer satisfaction by ensuring excellent service delivery.

Requirements

• Proven experience in customer service, coordination, or administrative support (preferably in a technical/service industry).
• Strong communication skills (verbal & written).
• Proficiency in MS Office / ERP systems / CRM tools.
• Ability to multitask, prioritize, and handle client queries efficiently.
• Knowledge of appliances and AC servicing will be an advantage.
• Organized, detail-oriented, and customer-focused personality.

Job Types: Full-time, Permanent