Service Coordinator/Dispatcher

Service Coordinator/Dispatcher

Lakeshore Irrigation is a locally owned and operated company in West Michigan and has been serving customers all over Michigan since 1995. At Lakeshore Irrigation, we have a positive work environment where everybody has a voice, and we firmly believe in a team-oriented environment. We provide competitive wages in the industry, vacation time, holiday pay and a retirement match program to all full-time employees.

We are seeking a full-time Commercial / Residential Service Coordinator/Dispatcher, The ideal candidate will be reliable, results-oriented, self-motivated, flexible and have a positive attitude. In this role, you will be required to:

Key Responsibilities

• Assess Client Needs: Evaluate client requirements and develop customized service plans.
• Coordinate Services: Schedule appointments, manage service visits, and dispatch technicians or
• service providers.
• Client Communication: Keep clients informed about service status, respond to inquiries, and resolve complaints.
• Liaison with Providers: Work closely with service providers to ensure services meet client expectations and negotiate contracts or agreements when necessary.
• Record Keeping: Maintain detailed records of services, client feedback, and service outcomes to evaluate effectiveness and identify improvements.
• Reporting: Prepare reports on service activities and outcomes for management review.
• Quality Improvement: Conduct client satisfaction surveys and implement improvements based on feedback.

Required Skills

• Strong interpersonal and communication skills to interact effectively with clients and service teams.
• Organizational and time management skills to coordinate multiple services and appointments efficiently.
• Problem-solving abilities to address client issues and service delivery challenges
• Attention to detail for accurate record-keeping and monitoring service quality.
• Familiarity with industry-specific regulations and service standards, particularly in healthcare or social services.
• Coordinate service efforts with all office staff.
• Be detail oriented.
• Be a team player.

Benefits & Compensation:

• Pay will depend on experience and qualifications.
• Paid holidays.
• Paid time off.
• Simple IRA: Up to 3% match.

Qualifications & Experience:

• High school diploma/GED required (Associated degree or higher education is preferred).
• Strong negotiating and communication skills required.
• Must be eligible to work in the United States.
• Dependable and have a great work ethic.

Job Type: Full-time

Pay: $24.10 - $29.02 per hour

Benefits:

• Paid time off
• Retirement plan

People with a criminal record are encouraged to apply

Work Location: In person